Farhaad Shaikh

• Delivered L1/L2 support for system issues, handling
  escalations with precision.
• Executed installations, configurations, and maintenance
  of both new and existing servers.
• Collaborated seamlessly with cross-functional teams to
  identify and resolve process issues.
• Proficiently installed and upgraded Windows systems and servers.
• Managed shared folders and NTFS security permissions
  effectively.
• Orchestrated Active Directory tasks, including user
  password resets and account unlocks.
• Facilitated Skype access, both internal and external (over the internet), for users.
• Established user accounts and mailboxes on the
  Exchange server.
• Led OS migration of Windows Servers from 2012 R2 to
  2016/2019.
• Provided resolution to user queries through the BMC
  Remedy ticketing tool.
• Incident & Work Order Management.
• Conducted monthly patching and server upgrade
  activities.
• Implemented AV (Anti-Virus) upgrades, FireEye Endpoint Agent, HIPS Agent, and VM Tool upgrades.
• Executed Security Health Checks (SHC) to ensure robust
  system security.
• Validated Group Policy and reduced non-compliant
  points using MBSS reports.
• Monitored servers daily to ensure optimal performance.

(NDC3-Vodafone DC)

Data Centre & Passive Network Engineer
( July-2018 to Oct-2021 )

• Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets
• Closely collaborated with project members to identify and quickly address problems
• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
• Successfully completed IT-POD Passive LAN cabling for 150+ racks per PODs
• 2100 copper ports & 1800 fiber ports designed implemented per IT-POD
• Installation of network and cabling infrastructure in a data center environment
• Proper coordination with internal teams, customer and their vendor
• Inter-POD & Inter Floor connectivity cabling designed & Its
• BOM preparation
• Passive cabling BOM preparation, approval and execution as per approvals,
• Leaf Spine architect wise structure cabling for data Hall
• Managing cabling support & RE support signoff & invoicing tracking.