Farhaan Alam
Noida
Summary
With over 13 years of corporate experience, I bring a wealth of expertise in business analysis, project management, and data management. My background includes working with diverse global teams, enhancing business processes, and driving organizational growth through data-driven insights and strategic solutions. I have a proven track record of leveraging AI technologies to optimize operations and enhance decision-making. Strong skills in data analysis, project management, and strategic planning, coupled with ability to communicate effectively with stakeholders at all levels. Proven track record of improving operational efficiency and driving growth by successfully implementing innovative strategies and process improvements.
Overview
13
13
years of professional experience
Work History
Business Analyst
Capline Services
Noida
08.2022 - Current
- Analyzed customer data to determine trends in purchasing behavior.
- Developed financial models and forecasts to support business decisions.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Identified gaps between current state and desired future state operations.
- Reviewed existing policies and procedures against industry standards for compliance purposes.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
- Conducted market research to identify potential opportunities for new product development.
- Smilepoint Payroll and HR: Managed the team, improved process efficiency, upskilled team members, and optimized workflows, leading to more effective operations.
- Pre-Auth Team: Led the team in streamlining processes, coordinating with multiple offices, and ensuring timely delivery of results.
- LC3 Team : I played a pivotal role in training new resources, boosting productivity, and improving the quality of team outputs, contributing to overall success.
Business Analyst Trainee
Hummingbird Web Solutions Pvt. Ltd.
Pune
04.2022 - 07.2022
- Trained on BRD and worked on transforming a manual business into an e-commerce platform using business analysis techniques and AI tools to streamline the transition
- Conducted market research and analyses to identify new business opportunities and trends
- Developed a business plan
- Developed and implemented a business continuity plan that ensured business operations continued seamlessly in the event of a crisis
- Built strong relationships with key customers and stakeholders, resulting in repeat business and referrals.
General Manager
Guzman y Gomez
Sydney
11.2017 - 02.2022
- Oversaw hiring, training, rostering, customer satisfaction, quality parameters, and data management for three stores.
- Utilized AI-driven analytics to optimize inventory management and reduce food waste, leading to significant cost savings.
- Coordinated with head office for promotions and maintained food safety standards.
- Built and managed a high-performance team that achieved all key performance indicators.
- Established and maintained strong relationships with business partners to identify new opportunities and drive growth.
- Developed and implemented a comprehensive marketing strategy that increased brand awareness and drove traffic to the website.
- Developed and enforced policies and procedures to ensure compliance with legal and regulatory standards
- Developed and monitored budgets to ensure financial targets were met and cost-saving measures were implemented
- Analyzed customer feedback and usage data to identify areas for improvement and develop strategies to increase customer loyalty.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Senior Analyst
Sutherland Global Service Pvt. Ltd.
Chennai
02.2016 - 03.2017
- Managed Windows 10 Beta testing, bug detection, and technical support
- Implemented Microsoft algorithms to predict and resolve technical issues, enhancing customer satisfaction and reducing support response times
- Developed and implemented a data-driven approach to identify and target new customers, resulting in a X% increase in sales
- Created and updated spreadsheets, databases, and other documents using Microsoft Excel
- Created an automated reporting system that provided managers with real-time business insights.
Sr. Analyst
CONVERGYS India Pvt. Ltd
Gurugram
04.2014 - 01.2016
- Led a team handling AT&T modem technical issues for US customers, maintaining KPI and overall quality
- Employed CRM tools to analyze customer feedback and improve service delivery, resulting in higher customer retention rates
- Analyzed financial data to identify and report on trends, enabling the company to make informed business decisions
- Provided training and product support to customers, resulting in a 23% reduction in customer support inquiries.
- Analyzed data from various sources to identify trends and patterns.
- Created detailed reports that documented findings and presented recommendations to senior leadership.
- Coordinated with other departments to ensure accuracy of data collection and analysis.
Team Lead/Manager on Duty
Kavish Online Service Pvt. Ltd
Kolkata
06.2011 - 02.2014
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Ensured compliance with company policies and procedures throughout the team.
Education
Master of Science in Information Systems - Business Analysis, Project Management, Big Data, DBMS and Marketing
Central Queensland University
Sydney11.2020
Bachelor of Engineering - Electronics, Instrumentation, Robotics, Sensors
Dr. B.C. Roy Engineering College
Durgapur04.2014
High School Diploma -
K.V. O.F. Dumdum
Kolkata04.2009
Skills
- Process Improvements
- Technical Writing
- Campaign Performance Tracking
- Inventory Management
- Data Management
- Data Analysis
- User Experience Design (UX)
- Technical Support
- Sales
- MATLAB
- Lead Management
- Critical Thinking
- Management
- Change Management
- Machine Learning
- MySQL
- Tableau (Business Intelligence Software)
- Project Management
- Python (Programming Language)
- Data Visualization
- People Management
- Java (Programming Language)
- Highcharts
- Operations
- Hospitality
- Microsoft Excel
- Artificial Intelligence
- Fusioncharts
- Data Visualization
- Business Analysis
- Food Safety Manager
- Lead Generation
- Customer Satisfaction
- Customer Relationship Management
- C (Programming Language)
- Microsoft Windows
- R (Programming Language)
- Algorithms
- E-Commerce
- Service Delivery
Languages
- English, Highly proficient
- Bengali, Highly proficient
- Hindi, Native speaker
Languages
English
First Language
Timeline
Business Analyst
Capline Services
08.2022 - Current
Business Analyst Trainee
Hummingbird Web Solutions Pvt. Ltd.
04.2022 - 07.2022
General Manager
Guzman y Gomez
11.2017 - 02.2022
Senior Analyst
Sutherland Global Service Pvt. Ltd.
02.2016 - 03.2017
Sr. Analyst
CONVERGYS India Pvt. Ltd
04.2014 - 01.2016
Team Lead/Manager on Duty
Kavish Online Service Pvt. Ltd
06.2011 - 02.2014
Master of Science in Information Systems - Business Analysis, Project Management, Big Data, DBMS and Marketing
Central Queensland University
Bachelor of Engineering - Electronics, Instrumentation, Robotics, Sensors
Dr. B.C. Roy Engineering College
High School Diploma -
K.V. O.F. Dumdum
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