Farhan Abdul Gafoor
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
3
3
years of professional experience
Work History
Assistant Restaurant Manager
Exception Restaurant,Al Manzil Hotel Downtown
11.2021 - 12.2022
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Restaurant Supervisor
Americana Quality
11.2020 - 10.2021
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Store Manager
Mallmart LLC
10.2019 - 09.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Bachelor Of Commerce - Computer Applications
University of Calicut
Kerala04.2018
Skills
- Performance Improvement
- Industry Trends
- Income Statements
- Hospitality and Accommodation
- Operations and Procedural Knowledge
- POS Terminal Operation
- Front of House Operations
- Training and Development
- Supply Ordering and Management
- Staff Assessments
Additional Information
D.O.B : 14:09:1997
NATIONALITY : INDIAN
PASSPORT NO:R0541210
Languages
English
Bilingual or Proficient (C2)
Arabic
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
Timeline
Assistant Restaurant Manager
Exception Restaurant,Al Manzil Hotel Downtown
11.2021 - 12.2022
Restaurant Supervisor
Americana Quality
11.2020 - 10.2021
Store Manager
Mallmart LLC
10.2019 - 09.2020
Bachelor Of Commerce - Computer Applications
University of Calicut
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