Farhan Akhtar
Brista
Mahrauli
Summary
Dynamic and results-oriented professional with proven skills in customer service and complaint resolution honed at Reliance Brands Limited and Boston Bakery. Excelled in fostering team collaboration and enhancing customer satisfaction through effective problem-solving and cash handling. Demonstrated adaptability and professionalism, significantly contributing to team success and customer loyalty.
Overview
3
3
years of professional experience
Work History
Team Member
Reliance Brands Limited (RBL) Pret-a-manger
02.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
Barista and Cashier
Boston Bakery
01.2022 - 09.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Science - Physics
Magadh University
Bodh Gaya, India 04.2001 -
Skills
Customer Service
COMIC,NOBEL
Reading comic, Nobel as well as wild about to give a compliments with the stranger as how to make them glad.
Timeline
Team Member
Reliance Brands Limited (RBL) Pret-a-manger
02.2024 - Current
Barista and Cashier
Boston Bakery
01.2022 - 09.2023
Bachelor of Science - Physics
Magadh University
04.2001 -
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