Farhan Ansari
Security Officer
Mumbai,Maharashtra
Summary
To be associated with an organization that provides an opportunity to show my skills, improve my knowledge with latest trend and to be a part of the team that works dynamically towards the growth of the organization. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Security Officer
Carnival Cruise Lines
Miami
01.2022 - Current
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Gangway setup for port operations.
- Performing gangway duties on rotation basis and manning X ray and WTMD with fellow Security officers.
Executive Security
InterGlobe Aviations Ltd. "Indigo Airlines"
Mumbai
01.2018 - 11.2022
- Maintained strict compliance with industry regulations by staying informed about changes in laws and best practices related to security management.
- Enhanced physical security measures by designing facility layouts that minimized opportunities for unauthorized access or intrusion.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Conducted regular patrols of facility to detect and deter security threats.
Cabin Crew
Flynas
Mumbai
08.2016 - 10.2017
- Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Ensured aircraft cleanliness between flights by performing thorough inspections and coordinating cleaning crews as needed.
Customer Service Executive
India Assistance
Mumbai
11.2015 - 07.2016
- Monitored key performance indicators to ensure continuous improvement in service quality in case of a vehicle breakdown.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Described product and service details to customers to provide information on benefits and advantages.
Sales Executive
Rushab Marketing
Mumbai
01.2013 - 02.2014
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Education
Bachelor of Banking & Insurance - Banking And Financial Support Services
Malini Kishor Sanghvi College (Ritambhara)
Mumbai, India 04.2001 -
Higher Secondary Certificate - Commerce
MV Mandali's Colleges of Commerce And Science
Mumbai, India 04.2001 -
Skills
- MS Office
- Basic Tally
Timeline
Security Officer
Carnival Cruise Lines
01.2022 - Current
Executive Security
InterGlobe Aviations Ltd. "Indigo Airlines"
01.2018 - 11.2022
Cabin Crew
Flynas
08.2016 - 10.2017
Customer Service Executive
India Assistance
11.2015 - 07.2016
Sales Executive
Rushab Marketing
01.2013 - 02.2014
Bachelor of Banking & Insurance - Banking And Financial Support Services
Malini Kishor Sanghvi College (Ritambhara)
04.2001 -
Higher Secondary Certificate - Commerce
MV Mandali's Colleges of Commerce And Science
04.2001 -
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