Intend to build a career with a leading corporation in a Hi-tech environment with Committed and dedicated people, which will help to explore myself fully and realize my potential in the Finance Sector. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hi, I’m
FARHAN BAIG
Bangalore,Karnataka
Summary
Overview
8
years of professional experience
Work History
DELL TECHNOLOGIES
SENIOR SPECIALIST, ACCOUNTS RECEIVABLE
05.2021 - 09.2024
Job overview
- Accountable for posting and applying Day-1 payments and remits received from customers
- Reconcile accounts, resolve discrepancies, and collaborate across various finance and nonfinance functions
- As a partner in the accounting process, recommend how to improve efficiency using automation
- Processing invoice adjustments (Write-offs) every quarter
- Perform cash management activities and produce the bank reconciliations for company bank accounts and process all the necessary bank account entries required
- Accountable for FSRs (Financial Service Request) by maintaining 100% quality and SLA
- Accounting Reconciliations
- Accurate allocation of cash with high efficiency
- Responsible for posting and applying prepaid checks received from customers
- Collaborating and partnering with cross-functional teams
- Facilitate Training and coaching less experienced team members and new hires
- Adheres to credit and collections policies while issuing credit notes/ refunds, compliance with Customer Privacy Policy, GAAP, and internal controls.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
- Collaborated with cross-departmental teams in developing cohesive strategies aimed at achieving long-term organizational goals.
- Mentored junior staff members, fostering professional development and nurturing future leaders within the organization.
- Developed comprehensive training programs for new hires, resulting in faster onboarding and better overall performance.
- Followed all company policies and procedures to deliver quality work.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and managed project plans, timelines and budgets.
- Frequently inspected production area to verify proper equipment operation.
- Offered coaching and resources to help program participants maintain progress and achieve goals.
Concentrix
SR. REPRESENTATIVE OPERATIONS
02.2021 - 03.2021
Job overview
- Resolved issues through careful research and follow-up with customers.
- Provided detailed performance reports for management review, facilitating data-driven decision making.
- Supported team members in their daily tasks, fostering a cohesive and productive work environment.
- Strengthened client relationships through excellent communication skills and consistent followup.
- Collaborated with cross-functional teams to achieve shared objectives and project milestones.
ACCENTURE
CUSTOMER & SALES SUPPORT
01.2017 - 01.2019
Job overview
- Providing Technical Trouble shooting help for Front line customers on call/email/chat
- Providing in and out technical help with hardware and networking issues for customers across UK region
- Trained new hires with the process and guided with the guidelines of the business.
- Streamlined sales processes for improved efficiency and increased revenue.
- Implemented feedback from clients to improve products and services through continuous improvement initiatives.
- Managed high-volume calls, effectively handling customer inquiries and complaints.
- Provided exceptional support to outside sales representatives, enabling them to focus on generating new business opportunities.
- Developed strong relationships with key clients by consistently exceeding expectations in terms of service quality and reliability.
- Improved overall customer experience with attentive service and prompt issue resolution.
- Boosted customer satisfaction by addressing and resolving issues promptly and professionally.
- Contributed to a positive work environment by fostering teamwork, collaboration, and effective communication among peers.
- Collaborated with the sales team to develop targeted strategies for client acquisition and retention.
- Leveraged CRM software to track leads and manage the sales pipeline effectively and efficiently.
- Assisted management in setting realistic performance goals while continuously monitoring progress toward those objectives.
- Assisted customers with product selection, providing in-depth knowledge of features and benefits.
- Coordinated order processing, shipping, and billing procedures to ensure timely delivery and accurate invoicing for all transactions.
- Conducted market research to identify trends, anticipate demand fluctuations, and optimize inventory levels accordingly.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Maintained current knowledge of evolving changes in marketplace.
- Presented professional image consistent with company's brand values.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Trained new employees on customer service, money handling and organizing strategies.
HGS (HINDUJA GLOBAL SOLUTION)
CUSTOMER SUPPORT REP II
07.2016 - 06.2017
Job overview
- Providing Technical Trouble shooting help for Front line customers on call/email/chat
- Providing in and out technical help with windows, hardware and networking issues for customers across US/Canada region
- Managing SL and break Adherence.
- Managed escalated calls with professionalism, ultimately resolving complex issues to satisfaction of both client and company.
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
- Identified trends in customer feedback and recommended product improvements to management teams.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Developed personalized solutions for customers based on their unique requirements, fostering long-term relationships with clients.
- Researched and identified solutions to technical problems.
- Developed and implemented preventive maintenance procedures.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Connected with customers to address questions and resolve issues through phone and email.
- Trained new hires on company policies, procedures, and best practices in customer support roles.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Implemented time-saving techniques that allowed more efficient handling of high call volumes during peak periods.
- Collaborated with team members to identify areas of improvement in customer service protocols.
- Streamlined support processes for increased efficiency and reduced response times.
- Supported sales efforts by offering knowledgeable insights into product offerings during upselling opportunities.
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Participated in cross-functional teams working towards company-wide goals, showcasing adaptability and commitment to broader objectives beyond individual role responsibilities.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Resolved technical issues for customers with clear explanations and step-by-step guidance.
- Contributed ideas and practical solutions to support process improvement efforts.
- Generated reports to track performance and analyze trends.
- Helped streamline repair processes and update procedures for support action consistency.
- Offered assistance in implementing and developing training programs.
- Monitored system performance to identify potential issues.
Education
MS RAMAIAHBengaluru
UNDER GRADUATE IN BACHELOR OF COMMERCE from Accounts And Finance
01.2016
University Overview
SHESHADRIPURAM PU COLLEGEBengaluru
HIGHER SECONDARY from Accounts And Finance
01.2013
University Overview
RT NAGAR PUBLIC SCHOOLBengaluru, India
SSLC
03.2011
University Overview
Skills
- Accounting
- Accounts Receivable (AR)
- Agility
- Intercompany Transfers
- Interpersonal Skills
- Driving Results
- Results Focused
- Bank Reconciliation
- Fostering Teamwork
- Building Effective Relationships
- Customer focus
- Complex Reconciliations
- Cross-Functional Teamwork
- Self-Motivation
- Relationship Building
- Issue Research
- Multitasking
- Self Motivation
- Adaptability and Flexibility
Accomplishments
Accomplishments
- Active participation in sports.
- Won many awards for various sports tournaments.
- Have completed training in tally ERP 9.0.
- Have taken part in ACE Talent Test.
Languages
English
Hindi
Urdu
Kannada
Personal Information
Personal Information
- Father's Name: Afzal Baig
- Mother's Name: Taj Unnisa
- Date of Birth: 08/13/95
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Technicalandinterpersonalskills
Technicalandinterpersonalskills
- Driving Results
- Problem Solving
- Communication
- Cross-team Collaboration
- Oracle (R12)
- SAP
- Microsoft Excel
Rewardsandrecognition
Rewardsandrecognition
- Been awarded the Best Half yearly Performer for FY'16.
- Awarded as the Best Overall Performer Oct FY'16.
- Awarded as the Best Overall Performer Jan FY'17.
- Consistently placed in the top 5 on stack Ranking.
Extracurricular Activities
Extracurricular Activities
Active participation in sports. Won many awards for various sports tournaments. Have completed training in tally ERP 9.0. Have taken part in ACE Talent Test.Disclaimer
Disclaimer
I hereby declare that all the information provided above is true to the best of my knowledge.Certification
Financial Modelling and Analysis
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureCareer advancementPersonal development programsHealthcare benefitsWork from home optionTeam Building / Company RetreatsTimeline
SENIOR SPECIALIST, ACCOUNTS RECEIVABLE
DELL TECHNOLOGIES
05.2021 - 09.2024
SR. REPRESENTATIVE OPERATIONS
Concentrix
02.2021 - 03.2021
CUSTOMER & SALES SUPPORT
ACCENTURE
01.2017 - 01.2019
CUSTOMER SUPPORT REP II
HGS (HINDUJA GLOBAL SOLUTION)
07.2016 - 06.2017
MS RAMAIAH
UNDER GRADUATE IN BACHELOR OF COMMERCE from Accounts And Finance
SHESHADRIPURAM PU COLLEGE
HIGHER SECONDARY from Accounts And Finance
RT NAGAR PUBLIC SCHOOL
SSLC
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