Farhan Firdos Khan
Nerul
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Freelancer
RADIUS GLOBAL SOLUTIONS PVT LTD.
Mumbai
12.2022 - 04.2025
- Ensured compliance with test center policies and procedures.
- Secured testing materials while maintaining confidentiality of all information.
- Validated identification to grant access to testing area.
- Created a secure environment that promoted optimal testing conditions.
- Troubleshot issues related to computer-based examinations.
- Documented student behaviors and interventions, facilitating lead teacher's ability to address concerns.
Furniture Sales Representative
HOMECENTRE GULF LLC
08.2021 - 09.2022
- Established positive first impressions with every customer through friendly greetings and smiles.
- Recommended products based on individual customer needs and preferences.
- Maintained extensive knowledge of sales, promotions, store policies, and security practices.
- Prepared sales slips and contracts, coordinated deliveries, and facilitated special orders.
- Delivered superior customer service consistently to both external and internal showroom clients.
- Implemented innovative sales tactics to support branch target profit margins.
- Developed business strategies that enhanced sales, attracted customers, and supported accounts.
- Achieved hourly sales increases of 23% by ensuring efficient customer service.
Marketing Specialist
MARK-AI COMMERCIAL BROKERS LLC
11.2020 - 07.2021
- Recommended products and services to fulfill customers' banking and credit card needs.
- Maintained compliance with contracts and disclosures by updating product details and protocols.
- Optimized inventory management at Standard Chartered Bank to enhance sales pitches, closing five to seven sales monthly.
- Contacted customers post-purchase to propose additional options and maintain engagement.
- Connected customers with tailored services based on specific needs and vendor offerings.
- Performed cold-calling and follow-ups with leads to generate new revenue streams.
- Resolved customer issues promptly, leading to improved satisfaction ratings.
- Prospected new sales leads through directories, referrals, and partnerships.
Escalation Desk Specialist
TELE PERFORMANCE PVT. LIMITED
Mumbai
11.2019 - 01.2020
- Resolved second-level escalation issues for 20+ customers daily via phone.
- Investigated customer inquiries and complaints to ensure prompt resolutions.
- Followed up with customers on resolved issues to uphold service standards.
- Calculated accurate order totals, updated accounts, and maintained detailed inventory records.
- Communicated professionally with colleagues, freelancers, and clients to foster collaboration.
- Handled over 10 calls per shift, signing up new customers and retrieving data.
- Answered customer questions quickly and accurately, suggesting effective solutions.
- Increased customer retention rates through diligent management of inter-departmental escalations.
Customer Service Representative
PACE SETTER BUSINESS SOLUTION
02.2018 - 11.2019
- Delivered primary customer support to internal and external clients.
- Analyzed customer needs and recommended suitable products or services.
- Assisted numerous customers daily with a focus on satisfaction and positive experience.
- Provided tailored advice to address unique customer requirements.
- Responded promptly to customer telephone inquiries, minimizing wait times.
- Compiled and analyzed customer data to generate insightful product or service reports.
Education
Bachelor of Science - Chemistry
University Of Mumbai
03-2021
Skills
- Compliance management
- Inventory control
- Customer engagement
- Sales strategy
- Issue resolution
- Relationship management
Personal Details
- Date of birth: 19/06/00
- Gender: Male
- Nationality: Indian
- Marital status: single
- Religion: Muslim
Accomplishments
- Best employee of the year
- Awards and prize-winning in quality scores
Languages
- English
- Hindi
- Urdu
- Marathi
- Arabic
Activities
- Bike riding
- Playing Football
- Photography
Timeline
Freelancer
RADIUS GLOBAL SOLUTIONS PVT LTD.
12.2022 - 04.2025
Furniture Sales Representative
HOMECENTRE GULF LLC
08.2021 - 09.2022
Marketing Specialist
MARK-AI COMMERCIAL BROKERS LLC
11.2020 - 07.2021
Escalation Desk Specialist
TELE PERFORMANCE PVT. LIMITED
11.2019 - 01.2020
Customer Service Representative
PACE SETTER BUSINESS SOLUTION
02.2018 - 11.2019
Bachelor of Science - Chemistry
University Of Mumbai
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