Farhan Khan
Mira Bhayandar
Summary
Personable and persistent Sales Associate with 5+ years of experience in clothing and retail, B2C, and B2B settings. Excellent interpersonal skills, able to build relationships easily with Customers. Detail-oriented and highly professional. Consistently exceeds sales goals and wins sales contests. I am currently looking out for an Opportunity.
Overview
12
12
years of professional experience
Work History
Video and Print Journalist
Indian Television Dot Com Pvt Ltd
Mumbai
11.2019 - 04.2024
- Follow Bollywood and Digital world closely, Keep timely updates on new upcoming releases and events in Bollywood and Digital space
- To write news articles on Bollywood and digital space Celebrities interviews Video and Print both
- Constant tracking of the results as per the analytics to see what’s in trend
- Getting exclusive information to the site
- Attending Bollywood and Digital events (Trailer launch, Janta Bites, On Location, Movie and Web series screening, personal Interviews)
- Keeping healthy relation with the PRs and celebrity managers, building contacts, stay updated with the ongoing events.
Business Manager
Future Group
12.2016 - 08.2019
- Collaborated with corporate Director of Operations, regional GM and Shift Leads to pinpoint opportunities for streamlined processes
- Organize all operations, focusing on quality and consistency
- Closely monitor food quality and staff interactions with guests, proactively addressing issues to ensure customers receive a positive dining experience
- Partnered with manager to create initiatives designed to motivate staff, increasing overall productivity and consistently exceeding weekly sales goals
- Assist manager in hiring, supervising, and operating procedures Complete paperwork and file reports quickly and efficiently
- Run reports and prepare presentations on progress to management team Identify business risks and opportunities
- Generate reports for management review Maintain inventory and reorder supplies as needed.
Store Manager
TCNS Clothing Pvt Ltd.
04.2016 - 10.2016
- Evaluate sales personnel on a monthly basis and discuss target goals Resolve all employee and/or customer complaints quickly anf efficiently Devise marketing strategies to boost sales
- Recruit, interview, and hire all sales personnel
- Examine merchandise to verify correct price and no visible damage Assign employees to specific duties to best suit needs of the store Maintain inventory log and place orders to restock supplies as needed Count cash drawers and make daily bank deposits.
Customer Service Representative
Madura Fashion & Lifestyle
03.2012 - 12.2012
- Pioneered development of improved system for following up with unsatisfied customers, reducing customer churn
- Resolve customer inquiries via phone and email, consistently exceeding targets
- Track trends in customer feedback and collaborate with management to determine the root cause of issues
- Attending the customers, Understanding their buying pattern and serving the best Weekly, monthly sales analysis, to meet the need of the customer in every season Proper care of the Store/ Section as per the collection, stock replishment, color alignment.
Education
MBA - Marketing
Rizvi Management Institute
Mumbai03.2016
Skills
- Ensuring end to end Customer Service
- Good command over Language
- Expert with Microsoft Excel, Powerpoint
- Deadline Management
- Digital marketing
- Good Management Skills
- Retail Marketing
- Data Analytics
- Public and Media Relations
- Customer Relationship Management (CRM)
- Vendor Relations
- Project Management
- Marketing campaign development
Languages
- English
- Hindi
Accomplishments
- Participated in ‘Telesis’ – A Multi Event Competition held at Rizvi Academy of Management.
- Member of the Alumni Committee at Rizvi Academy of Management
- Participated in ‘Saksham’ – a Marketing Conference held at Rizvi Academy of Management.
- Awarded for the best category (General Merchandise) at Future Retail.
Timeline
Video and Print Journalist
Indian Television Dot Com Pvt Ltd
11.2019 - 04.2024
Business Manager
Future Group
12.2016 - 08.2019
Store Manager
TCNS Clothing Pvt Ltd.
04.2016 - 10.2016
Customer Service Representative
Madura Fashion & Lifestyle
03.2012 - 12.2012
MBA - Marketing
Rizvi Management Institute
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