Farhan Khan
Pune
Summary
Dynamic Insurance Specialist with proven expertise at EXL Service, adept at processing claims and ensuring compliance. Recognized for exceptional customer service and effective team communication. Skilled in CRM systems and multitasking, successfully resolving inquiries and enhancing client satisfaction while maintaining confidentiality and accuracy in all operations.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Insurance Specialist
EXL Service
Pune
07.2024 - Current
- Processed insurance claims and policy updates for EXL Service clients.
- Reviewed policy documents for accuracy and compliance standards.
- Coordinated case files and documentation for pending insurance requests.
- Entered insurance data into EXL Service systems with precision.
- Monitored service queues and prioritized work for timely handling.
- Resolved customer inquiries through phone and email support.
- Communicated status updates to internal teams and policyholders.
- Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
Associate
IGT Solutions
Pune
07.2023 - 07.2027
- Resolved customer queries through email, chat, and voice support.
- Managed escalations with clear updates to customers and teams.
- Handled inbound customer calls for IGT Solutions contact center operations.
- Logged cases in CRM and ticketing systems.
- Trained new associates on communication and process guidelines.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Followed SOPs for travel and service process handling.
- Reviewed case quality for IGT Solutions support standards.
- Implemented strategies to take advantage of new opportunities.
Associate
Credence Resource Management
Pune
10.2022 - 05.2023
- Developed strategies for collecting overdue payments while preserving customer relationships.
- Managed high-volume call lists to contact debtors and secure payments.
- Contacted customers to negotiate payment arrangements and resolve overdue balances.
- Tracked promises to pay and followed up on missed commitments.
- Reviewed account histories and updated collection notes in case management systems.
- Verified accuracy of account information and updated records accordingly.
- Resolved disputes and negotiated settlements to satisfy all parties involved.
- Educated debtors on the consequences of non-payment and potential resolutions.
- Escalated unresolved disputes to legal counsel as necessary.
Customer Service Representative
Tech Mahindra
, Arizona
05.2023 - 07.2023
- Resolved customer inquiries across voice, email, and chat support at Tech Mahindra.
- Escalated complex complaints to higher support teams following Tech Mahindra guidelines.
- Reviewed customer accounts to verify information and service status.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
BBACA - Business Administration And Computer Application
Abeda Inamdar Senior College of Arts,Commerce And Science
Pune, india 07.2022 - 07.2026
Skills
- Policy review
- Health insurance
- CRM systems
- Customer service
- Negotiation techniques
- Software troubleshooting
- Multitasking
- Team communication
- Maintenance scheduling
Timeline
Insurance Specialist
EXL Service
07.2024 - Current
Associate
IGT Solutions
07.2023 - 07.2027
Customer Service Representative
Tech Mahindra
05.2023 - 07.2023
Associate
Credence Resource Management
10.2022 - 05.2023
BBACA - Business Administration And Computer Application
Abeda Inamdar Senior College of Arts,Commerce And Science
07.2022 - 07.2026