Farhan Memon
Summary
Polished and professional Boutique Manager with proven skills in driving substantial sales. Offers demonstrated expertise in luxury apparels segment sales, marketing and customer relations. Successful at building niche store environments and stellar market reputation. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
Languages
15
15
years of professional experience
Work History
Regional Manager
Canali - Reliance Brands Limited
Mumbai
04.2026 - Current
- Developed training programs to enhance employee skills and product knowledge.
- Collaborated with marketing to implement promotional campaigns across multiple regions.
- Conducted performance evaluations to assess team effectiveness and development needs.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Created and maintained relationships with key customers in the region.
- Analyzed regional financial data to identify areas of growth opportunities.
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Resolved conflicts between customers and employees within the region.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
Boutique Store Director
Canali India - Reliance Brands Limited
Mumbai
04.2015 - 03.2026
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases
- Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales
- Built boutique's reputation for effectively serving INR 100 + crore net worth customers through careful staff management, effective customer relations and smooth service delivery
- Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies
- Managed team of full-time and part-time staff, trained new workers and monitored performance
- Stayed on track to exceed 20% growth by skillfully managing personnel, inventory and marketing resources
- Collected and analyzed KPI information to track trends and make proactive changes to business operations plans
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends
- Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects
Fashion Stylist
Superdry - Reliance Brand Limited
Mumbai
11.2013 - 03.2015
- Created employee schedules to align coverage with forecasted demands
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
- Evaluated team and employee performance in order to develop and implement effective corrective actions
- Submitted reports to senior management to aid in business decision-making and planning
- Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
Customer Service Representative
Vodafone
Mumbai
11.2011 - 10.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Recorded account information to open new customer accounts
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Recommended products to customers, thoroughly explaining details
- Answered product and service questions, suggesting other offerings to attract potential customers
Education
Bachelor of Management Studies - Marketing Management
Mumbai University
Mumbai06-2010
Skills
- Merchandising
- Maximizing profitability
- Relationship building and management
- Team leadership and coaching
- Order management
Personal Information
Title: Regional Manager
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Regional Manager
Canali - Reliance Brands Limited
04.2026 - Current
Boutique Store Director
Canali India - Reliance Brands Limited
04.2015 - 03.2026
Fashion Stylist
Superdry - Reliance Brand Limited
11.2013 - 03.2015
Customer Service Representative
Vodafone
11.2011 - 10.2013
Bachelor of Management Studies - Marketing Management
Mumbai University