Farhan Shaikh
RTO Agent
bardoli
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
2
2
Languages
Work History
RTO Agent
Own Office
01.2025 - Current
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Assistant Manager
Merto Brands
12.2023 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Sales Assistant
Pantaloons
02.2022 - 10.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
Higher Secondary School Certificate - Commerce
MBM Convent High School
Bardoli 04.2001 -
Secondary School Certificate - Secondary Education
MBM Convent High School
Bardoli, India 04.2001 -
Skills
Problem-solving
Customer service and care
Positive attitude
Clear communication
Operations management
Team leadership
Timeline
RTO Agent
Own Office
01.2025 - Current
Assistant Manager
Merto Brands
12.2023 - 01.2025
Sales Assistant
Pantaloons
02.2022 - 10.2023
Higher Secondary School Certificate - Commerce
MBM Convent High School
04.2001 -
Secondary School Certificate - Secondary Education
MBM Convent High School
04.2001 -