Results-driven collections manager with extensive experience in cash handling and payments processing. Proven ability to lead teams and resolve conflicts effectively, contributing to improved collection efficiency and enhanced customer satisfaction.
Overview
12
12
years of professional experience
Work History
Cashier
ANSAR GROUP
DOHA
09.2025 - Current
Processed customer transactions accurately and efficiently at a busy retail environment.
Handled cash, credit, and gift card payments securely and responsibly.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Collections Manager
BANDHAN BANK LTD
KOLKATA
12.2023 - 08.2025
Managed collections process for outstanding accounts and customer inquiries.
Developed strategies to improve collection efficiency and reduce delinquencies.
Collaborated with team members to resolve complex customer issues effectively.
Provided guidance to junior staff members on how to handle difficult customer situations.
Prepared reports on collections activities for management review and analysis.
Collections Manager
BHARAT FINANCIAL INCLUSION LTD INDIA
PATNA
07.2019 - 12.2023
Effectively negotiated restructuring of loan payments.
Collaborated with team members to resolve complex customer issues effectively.
Developed and improved procedures for collection of past due amounts.
Administrative Assistant
MISSION HEALTH LTD INDIA
PATNA
03.2014 - 05.2018
Developed and maintained filing systems for confidential documents and records.
Facilitated communication between staff, patients, and external vendors.
Managed scheduling and appointment coordination for healthcare professionals.
Education
Bachelor of Science - ZOOLOGY
LALIT NARAYAN MITHILA UNIVERSITY
DARBHANGA BIHAR
05-2015
DIPLOMA IN ACCOUNTANCY - Accounting And Finance
MMHAPU PATNA
PATNA INDIA
05-2016
DIPLOMA IN HOSPITALITY, TRAVEL AND CUSTOMER SERVICE - Aviation
FRANKFINN INSTITUTE
RANCHI JHARKHAND
06-2013
ADCA - Computer And Information Systems
INSTITUTE OF COMPUTER MANAGMENT&SOCIAL DEVELOPMENT
MUZAFFARPUR
06-2017
Skills
Cash handling
Payments processing
Customer inquiries
Collections management
Team leadership
Conflict resolution
Customer relations
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Urdu
Native
Native
Timeline
Cashier
ANSAR GROUP
09.2025 - Current
Collections Manager
BANDHAN BANK LTD
12.2023 - 08.2025
Collections Manager
BHARAT FINANCIAL INCLUSION LTD INDIA
07.2019 - 12.2023
Administrative Assistant
MISSION HEALTH LTD INDIA
03.2014 - 05.2018
Bachelor of Science - ZOOLOGY
LALIT NARAYAN MITHILA UNIVERSITY
DIPLOMA IN ACCOUNTANCY - Accounting And Finance
MMHAPU PATNA
DIPLOMA IN HOSPITALITY, TRAVEL AND CUSTOMER SERVICE - Aviation
FRANKFINN INSTITUTE
ADCA - Computer And Information Systems
INSTITUTE OF COMPUTER MANAGMENT&SOCIAL DEVELOPMENT