Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

FARHANA NAAZ

DOHA

Summary

Results-driven collections manager with extensive experience in cash handling and payments processing. Proven ability to lead teams and resolve conflicts effectively, contributing to improved collection efficiency and enhanced customer satisfaction.

Overview

12
12
years of professional experience

Work History

Cashier

ANSAR GROUP
DOHA
09.2025 - Current
  • Processed customer transactions accurately and efficiently at a busy retail environment.
  • Handled cash, credit, and gift card payments securely and responsibly.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Collections Manager

BANDHAN BANK LTD
KOLKATA
12.2023 - 08.2025
  • Managed collections process for outstanding accounts and customer inquiries.
  • Developed strategies to improve collection efficiency and reduce delinquencies.
  • Collaborated with team members to resolve complex customer issues effectively.
  • Provided guidance to junior staff members on how to handle difficult customer situations.
  • Prepared reports on collections activities for management review and analysis.

Collections Manager

BHARAT FINANCIAL INCLUSION LTD INDIA
PATNA
07.2019 - 12.2023
  • Effectively negotiated restructuring of loan payments.
  • Collaborated with team members to resolve complex customer issues effectively.
  • Developed and improved procedures for collection of past due amounts.

Administrative Assistant

MISSION HEALTH LTD INDIA
PATNA
03.2014 - 05.2018
  • Developed and maintained filing systems for confidential documents and records.
  • Facilitated communication between staff, patients, and external vendors.
  • Managed scheduling and appointment coordination for healthcare professionals.

Education

Bachelor of Science - ZOOLOGY

LALIT NARAYAN MITHILA UNIVERSITY
DARBHANGA BIHAR
05-2015

DIPLOMA IN ACCOUNTANCY - Accounting And Finance

MMHAPU PATNA
PATNA INDIA
05-2016

DIPLOMA IN HOSPITALITY, TRAVEL AND CUSTOMER SERVICE - Aviation

FRANKFINN INSTITUTE
RANCHI JHARKHAND
06-2013

ADCA - Computer And Information Systems

INSTITUTE OF COMPUTER MANAGMENT&SOCIAL DEVELOPMENT
MUZAFFARPUR
06-2017

Skills

  • Cash handling

  • Payments processing

  • Customer inquiries

  • Collections management

  • Team leadership

  • Conflict resolution

  • Customer relations

Languages

English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Urdu
Native
Native

Timeline

Cashier

ANSAR GROUP
09.2025 - Current

Collections Manager

BANDHAN BANK LTD
12.2023 - 08.2025

Collections Manager

BHARAT FINANCIAL INCLUSION LTD INDIA
07.2019 - 12.2023

Administrative Assistant

MISSION HEALTH LTD INDIA
03.2014 - 05.2018

Bachelor of Science - ZOOLOGY

LALIT NARAYAN MITHILA UNIVERSITY

DIPLOMA IN ACCOUNTANCY - Accounting And Finance

MMHAPU PATNA

DIPLOMA IN HOSPITALITY, TRAVEL AND CUSTOMER SERVICE - Aviation

FRANKFINN INSTITUTE

ADCA - Computer And Information Systems

INSTITUTE OF COMPUTER MANAGMENT&SOCIAL DEVELOPMENT
FARHANA NAAZ