Resaweb
Farhana Yeasmin
Event Manager
Guwahati
Summary
CAREER OBJECTIVES: My Career goal is to be a leader with principles and to achieve the highest point of success in life. Creative event organizer with success in planning and executing small to large weddings from start to finish while maintaining highest levels of client satisfaction. Adept in creating robust vendor partnerships to mutually build businesses.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
Front office Associate
Grand Mercure
Bangalore
05.2019 - 12.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained transaction security by verifying payment cards against identification.
- Completed work schedules, managed Number calendars and arranged appointments.
- Sorted and distributed incoming mail and prepared outgoing mail.
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Reviewed files, records and other documents to obtain information and respond to requests.
- Attended meetings to record and transcribe minutes.
- Performed unloading, counting, weighing and sorting of incoming articles to cross-check with invoice or requisition list.
- Maintained office supply stock to control shrinkage and prevent overstocking.
- Prepared weekly employee work schedules to meet operational needs.
- Responded to inquiries from callers seeking information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed and updated customer information in database for accuracy.
- Developed and implemented office policies to enhance efficiency in operations.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
Front office Associate
Mercure Chennai Sriperumbudur
01.2018 - 05.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained transaction security by verifying payment cards against identification.
- Sorted and distributed incoming mail and prepared outgoing mail.
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Reviewed files, records and other documents to obtain information and respond to requests.
- Attended meetings to record and transcribe minutes.
- Maintained office supply stock to control shrinkage and prevent overstocking.
- Prepared weekly employee work schedules to meet operational needs.
- Responded to inquiries from callers seeking information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
Event Organizer
Maddyhana
Guwahati
08.2021 - Current
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
- Discovered opportunities to gain deeper insight into creating efficient and streamlined processes.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Coordinated schedules and timelines for events.
- Coordinated volunteer activities and facilitated distribution of promotional and marketing materials.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Performed event coordination for larger parties and gatherings.
- Managed event logistics and operations.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Developed post-event reports to determine effectiveness of each event.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Evaluated and selected service providers and vendors according to customer requirements.
- Consulted with customers to determine objectives and requirements for events.
- Inspected event facilities to confirm conformance to customer requirements.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated florists, photographers, and musicians for events.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Hired, trained and supervised volunteers and support staff required for events.
Education
Bachelor Of Arts -
Guwahati University
06.2018 - 06.2021
Diploma -
Aviation Frankfinn Institute of
Airhostess training, Rangamati
College
01.2017 - 12.2017
12th -
Pramathesh Barua College
06.2009 - 07.2011
10th -
Standard Dhubri Jatiya Vidyalya
01.2008 - 03.2009
Skills
Microsoft Office, Excel, PowerPointHave good knowledge of working on Opera and Resaweb
Event sales
Venue selection
Sales expertise
Events logistics management
Time management
Vendor relationship management
Staff Management
Marketing and promotions
Revenue Generation
Market Analysis
Project Management
Client meetings
Team mentorship
Additional Information
- ACHIEVEMENTS: , Diploma in hospitality, travel and customer service from NSDC (National skill development corporation ) Nominated for Accor Hotel India award 2018 for sprit of conquest. Shining star for august 2018. Mentos award for most creative ideas Feb 2019. Employ of the month for Jan 2020. Completed A.E.L.P (Accor Hotels Emerging Leadership Program) course 2019- 2nd batch.
Software
Opera
Interests
Travelling
Creativity
Explore new things
Timeline
Event Organizer
Maddyhana
08.2021 - Current
Front office Associate
Grand Mercure
05.2019 - 12.2020
Bachelor Of Arts -
Guwahati University
06.2018 - 06.2021
Front office Associate
Mercure Chennai Sriperumbudur
01.2018 - 05.2019
Diploma -
Aviation Frankfinn Institute of
Airhostess training, Rangamati
College
01.2017 - 12.2017
12th -
Pramathesh Barua College
06.2009 - 07.2011
10th -
Standard Dhubri Jatiya Vidyalya
01.2008 - 03.2009