FARHANA AKHTAR CHOWDHURY
Summary
CAREER OBJECTIVE:
Seeking a position where I can assist an organization in improving its efficiency and profits growth.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
Work History
Assistant Restaurant Manager
Hilton
Chennai
09.2022 - Current
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Created and maintained detailed financial records and reports to inform future strategies.
- Managed team of up to Number restaurant staff, maintaining exceptional customer service and quality standards.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Developed and implemented strategies to improve revenue and profitability.
- Analyzed daily sales figures and developed strategies to increase sales.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Coordinated with catering staff to deliver food services for special events and functions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Identified team weak points and implemented corrective actions to resolve concerns.
Food and Beverage Executive
Sheraton Grand Chennai Resorts And Spa, All Day Dining Restaurant
Chennai
02.2021 - 09.2022
- Month have worked in Speciality Restaurant, Room Service and
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Motivated staff to perform at peak efficiency and quality.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Coordinated with catering staff to deliver food services for special events and functions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Guest Service Associate
J.W. Marriott Hotel
Kolkata
04.2017 - 02.2021
- Have worked in Asian &
- Chinese Speciality Restaurant VINTAGE ASIA, Global Kitchen Kolkata As a Guest Relations Associate 3 years have worked in Indian
- Restaurant (Bombay Brasserie) & Italian Restaurant (Serafina) from Pre – Opening 17th
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Recommended top dining and entertainment options for guests in Location area.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
- Delivered messages, mail and packages left for guests to hotel rooms.
- Used Software to check daily record sheets, guest accounts and available vouchers.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores Number%.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Answered hotel phones with professionalism and directed calls appropriately.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
Guest Relations Associate
K Hospitality (Global Kitchen)
Kolkata
04.2014 - 04.2017
- Advised guests about on-property and off-site amenities best suiting needs.
- Anticipated and attentively handled guest needs or concerns.
- Distributed promotional items and coordinated special guest engagement events.
- Engaged guests through upbeat conversation and personalized service.
- Compiled feedback to help management improve guest relations policies and prevent common conflicts.
- Answered multi-line telephone system to aid guests, direct callers and take messages.
- Sold tickets for different activities, dinners and special events.
- Coordinated schedules and set appointments for guests and staff.
- Logged guest interactions via email, phone and in-person in computer system.
- Responded to guest inquiries to maximize guest satisfaction.
- Greeted guests upon arrival by providing warm welcome.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Upheld hotel policies and procedures by providing high level of customer service.
- Facilitated and coordinated transportation services for guests.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Handled customer complaints to satisfy and retain guests.
- Assisted with luggage handling, valet services and concierge services.
- Scheduled and confirmed restaurant reservations for guests.
- Maintained accurate and up-to-date records of guest information.
- Maintained high level of professionalism and discretion when dealing with guests.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Provided accurate information regarding local attractions, restaurants and activities.
- Assisted guests with variety of services and local attraction information.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Created welcoming and comfortable environment for guests.
Education
CABIN CREW - HOSPITALITY
HORIZON AVIATION ACADEMY
Kolkata 04.2011 - 08.2012
M.A Bengali ( Maste's Degree) - Rabindra Bharati University
Rabindra Bharti University
(BENGALI
Kolkata 01.2012 - 12.2014
BACHELOR'S DEGREE - Bengali
NORTH BENGAL UNIVERSITY
North Dinajpur 11.2007 - 12.2011
Tally,Vat and Data Entry Operatore Course INTERESTED COOKING, TRAVEL & GO TO LONG RIDE/DRIVE. -
ICAI- The Institute of Chartered Accountants
North Dinajpur 01.2010 - 12.2010
H.S Examination - undefined
W.B.C.H.S.E
Skills
LANGUAGE KNOWS: -undefined
Accomplishments
- D/O-GOLAM NUR NABI CHOWDHURY
- Kamlabari
- Chowdhury para
- West Bengal-733130
Additional Information
- HIGHT 5’6”
- EYE SIGHT NORMAL
- Family Background
- Father : GOLAM NUR NABI CHOWDHURY Mother : SAMNUR BEGUM CHOWDHURY Sister : FARJANA AKHTAR CHOWDHURY (SCHOOL TEACHER) : MOSABBERA AKHTAR CHOWDHURY.
Timeline
Assistant Restaurant Manager
Hilton
09.2022 - Current
Food and Beverage Executive
Sheraton Grand Chennai Resorts And Spa, All Day Dining Restaurant
02.2021 - 09.2022
Guest Service Associate
J.W. Marriott Hotel
04.2017 - 02.2021
Guest Relations Associate
K Hospitality (Global Kitchen)
04.2014 - 04.2017
M.A Bengali ( Maste's Degree) - Rabindra Bharati University
Rabindra Bharti University
(BENGALI
01.2012 - 12.2014
CABIN CREW - HOSPITALITY
HORIZON AVIATION ACADEMY
04.2011 - 08.2012
Tally,Vat and Data Entry Operatore Course INTERESTED COOKING, TRAVEL & GO TO LONG RIDE/DRIVE. -
ICAI- The Institute of Chartered Accountants
01.2010 - 12.2010
BACHELOR'S DEGREE - Bengali
NORTH BENGAL UNIVERSITY
11.2007 - 12.2011
H.S Examination - undefined
W.B.C.H.S.E
Similar Profiles
Arpan SauArpan Sau
Kitchen Manager at HiltonKitchen Manager at Hilton
Saiteja SreepadiSaiteja Sreepadi
CRM and Technology Innovation Specialist at HiltonCRM and Technology Innovation Specialist at Hilton
Entesar SelimEntesar Selim
Guest Service Representative at HiltonGuest Service Representative at Hilton
Justin TineoJustin Tineo
Housekeeper at HiltonHousekeeper at Hilton
Akash MorAkash Mor
Assistant Restaurant Manager at McDonald'sAssistant Restaurant Manager at McDonald's