Farhan Yousuf SHAH
Srinagar
Summary
. Driven and decisive professional offering several years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements hr strategies and initiatives aligned with overall business strategy.
Overview
5
5
years of professional experience
Work History
Transportation Specialist
Amazon Development Centre India Pvt. Ltd.
Hyderabad
01.2024 - Current
- Communicated regularly with customers regarding changes in routes or estimated delivery times.
- Verified proper load balancing for transportation safety and transport regulatory guidance.
- Enhanced customer satisfaction by informing passengers about routes and payment options, scheduling and vehicle regulations.
- Assessed customer needs and provided customized solutions for freight transport requirements.
- Communicated with external customers (Carriers, Vendors/Suppliers) and internal stakeholders (Fulfillment Centers) to ensure seamless operations.
- Extracted and analyzed data from multiple databases using Excel, Access, and SQL to support adhoc reporting and business analysis.
- Developed and interpreted performance metrics to drive business results and informed decision-making.
Hr. Associate
Amazon Development Centre India Pvt. Ltd.
Bangalore
11.2022 - 12.2023
- Managed employee lifecycle events ensuring legal compliance and enhancing employee satisfaction.
- Reviewed and adjudicated medical documentation for leave requests, ensuring timely and accurate case management.
- Resolved employee queries on benefits, attendance, and payroll deductions, maintaining high service levels and adherence to quality standards.
- Advised on HR matters, ensuring compliance with legal requirements throughout the employee lifecycle.
- Managed employee lifecycle events, maintaining strict adherence to legal standards.
- Delivered HR advisory services, ensuring all employee lifecycle activities complied with legal regulations.
Customer Service Executive
Vision Arena Hr Solution Pvt Ltd
Delhi
05.2020 - 06.2022
- Handling queries and complaints of customers over email, working knowledge of CRM platforms, handling dual cases at a time, and performing all other related duties as assigned to meet the needs of the organization.
Education
Matriculation -
Hamdard Grammar School TRal
Srinagar01-2016
Associate of Science - Science
Government Boys Higher Secondary School Tral
Tral01-2019
Bachelor of Arts - Journalism And Mass Communication
RIMT UNIVERSITY PUNJAB
Punjab06-2023
Skills
- Customer Service
- Communication Skills
- Microsoft Office
- Communication
- Salesforce User
- ADP Compliance Tool
- Flexible and adaptable
- Multitask
- Employee relations
- Payroll processing
- Employee recognition
- HR analytics
Languages
KASHMIRI
First Language
English
Advanced (C1)
C1
Urdu
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
HOBBIES
Photography
Gardening
Reading
Travel
Hiking
Playing cricket
Declaration
- I affirm that the information provided in this resume is accurate and complete to best
of my knowledge.
Timeline
Transportation Specialist
Amazon Development Centre India Pvt. Ltd.
01.2024 - Current
Hr. Associate
Amazon Development Centre India Pvt. Ltd.
11.2022 - 12.2023
Customer Service Executive
Vision Arena Hr Solution Pvt Ltd
05.2020 - 06.2022
Matriculation -
Hamdard Grammar School TRal
Associate of Science - Science
Government Boys Higher Secondary School Tral
Bachelor of Arts - Journalism And Mass Communication
RIMT UNIVERSITY PUNJAB
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