Farhat Naaz Siddiqui
Technical Solution Analyst
Bhilai
Summary
Technical Solution Analyst with a year of dedicated experience in product support at Mpages Solution. Skilled in managing, prioritizing, and resolving client tickets within stringent deadlines. Known for strong communication abilities and a solid understanding of issue criticality, ensuring high levels of client satisfaction through effective, timely problem resolution.
Overview
1
1
year of professional experience
8079
8079
years of post-secondary education
3
3
Certifications
Work History
Technical Solution Analyst
Oracle Cerner
12.2023 - Current
- Ticket Management: Proficient in handling and prioritizing client tickets, with a track record of adhering to deadlines.
- Problem-Solving: Demonstrates a strong analytical approach to resolving issues, focusing on root cause identification.
- Client Communication: Excellent communication skills that foster understanding and build strong client relationships.
- Client Satisfaction: Committed to ensuring high satisfaction through quick and efficient problem resolution.
- Issue Criticality: Good understanding of issue severity, enabling effective prioritization and swift action.
Education
Master Of Computer Application -
Bhilai Institute Of Technology
Bachelor Of Computer Application -
G.D. Rungta College Of Science & Technology
XII - CBSE
Sri Sankara Vidyalaya
X - CBSE
Sri Sankara Vidyalaya
Skills
C, C, Java, HTML, CSS, Javascript, SQL
Certification
Udemy, Structured Query Language (SQL)
Timeline
Technical Solution Analyst
Oracle Cerner
12.2023 - Current
Master Of Computer Application -
Bhilai Institute Of Technology
Bachelor Of Computer Application -
G.D. Rungta College Of Science & Technology
XII - CBSE
Sri Sankara Vidyalaya
X - CBSE
Sri Sankara Vidyalaya
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