Farheen Ali
New Delhi
Summary
To obtain a challenging job and responsibility where I can put my knowledge and skills into making an important contribution to the growth of a burgeoning company, be always on a learning curve, and work for the best.
Overview
9
9
years of professional experience
Work History
Sr. Executive
HCL TECH
03.2022 - Current
- Managed accounts payable processes, including invoicing, payments, and collections.
- Developed strong relationships with customers to ensure timely payment of outstanding balances.
- Reviewed customer accounts regularly to identify discrepancies in billing or payment history.
- Implemented new procedures to improve the accuracy and efficiency of the accounting process.
- Reconcile bank statements on a regular basis.
Sr. Costumer Care Executive
Amazon.com
08.2020 - 12.2021
- Handling customer chats, Reply to escalation, Handling social media escalations
- Received and responded to customer inquiries in a timely manner, ensuring customer satisfaction.
- Provided technical support and troubleshooting assistance to customers.
- Monitored customer service metrics to ensure quality standards were met.
- Resolved escalated customer complaints within established time frames.
- Developed strategies for improving customer service processes and procedures.
- Analyzed feedback from customers in order to identify trends or patterns in service issues.
Sr. Executive Sales
FAREPORTAL
04.2018 - 12.2019
- Key contribution: Hotel sales, Holiday packages, Car rentals, Cancellations and refunds
- Developed and implemented long-term strategic plans to ensure organizational growth and sustainability.
- Negotiated contracts with vendors to maximize cost savings while maintaining quality standards.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
Hotel Executive Seller Operations
GOIBIBO
10.2015 - 02.2018
- Key contribution: hotel reallocation to the client; hotel booking confirmation; hotel contracting (document verification); responsible for booking services for the company.
- Developed and maintained relationships with guests to ensure satisfaction and loyalty.
- Negotiated rates with corporate clients for long-term stays or group bookings.
Education
Bachelor Of Art -
Delhi University
01.2017
10th + 2 (CBSE BOARD) -
Govt. Girls Senior Secondary School
01.2012
10th (CBSE BOARD) -
Govt. Girls Senior Secondary School
01.2010
Skills
- Attentive listening
- Effective oral communication skills
- Problem Solving
- Time Management
- Self Confidence
- Ability to quickly create and apply ideas and solutions
- Cross-functional Team Coordination
- Performance Improvement
- Procedure Implementation
- Organizational Development
About Me
06/15/95, 24, female, New Delhi, India
Hobbies and Interests
- Books
- Travel
- Sketching
- Physical Activities
Timeline
Sr. Executive
HCL TECH
03.2022 - Current
Sr. Costumer Care Executive
Amazon.com
08.2020 - 12.2021
Sr. Executive Sales
FAREPORTAL
04.2018 - 12.2019
Hotel Executive Seller Operations
GOIBIBO
10.2015 - 02.2018
Bachelor Of Art -
Delhi University
10th + 2 (CBSE BOARD) -
Govt. Girls Senior Secondary School
10th (CBSE BOARD) -
Govt. Girls Senior Secondary School
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