FARHEEN FATHIMA
Senior Advisor
Bangalore
Summary
Versatile professional transitioning to the role of Financial Analyst position with a comprehensive financial study background and 6 years of experience as a Team Leader and Senior Advisor. Proven leadership skills, coupled with a strong analytical mindset, to contribute valuable insights and drive financial excellence in a dynamic environment.
Overview
6
6
years of professional experience
4
4
Certificates
Work History
Senior Advisor
Concentrix
Bangalore
05.2023 - Current
- Provide high-level strategic advice to senior management, utilizing a deep understanding of industry trends, market dynamics, and organizational goals
- Offer insights and recommendations to assist executives in making informed decisions, considering potential risks and opportunities
- Lead and mentor advisory teams, fostering a collaborative and innovative environment while ensuring the team's work aligns with organizational objectives
- Crafted suitable financial strategy for each client based upon his or her needs and future goals
- Documented problems and corrective actions to maintain records.
- Mentored and trained highly talented staff, which prepared team members for providing exemplary service to clients.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Team Leader
Justdial- Bangalore
Bangalore
03.2022 - 05.2023
- Lead and inspire a sales team, setting clear goals, and providing guidance to achieve targets
- Monitor and evaluate team members' performance, providing constructive feedback, and implementing improvement plans as needed through auditing
- Develop and execute effective sales strategies in collaboration with the sales team to maximize revenue and market share
- Foster and maintain strong relationships with key clients, addressing their needs and concerns to enhance customer satisfaction and retention
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stay informed about market trends, competitor activities, and customer preferences, adjusting sales strategies accordingly
- Generate regular reports on sales metrics, analyze data to identify trends, and use insights to make informed decisions.
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
Telemarketing Executive
Justdial- Bangalore
Bangalore
02.2018 - 02.2022
- Initiated outbound and inbound calls to prospective customers with the aim of promoting and selling products or services
- Identified and qualify potential leads, gathering relevant information to determine their interest and purchasing potential
- Delivered persuasive and compelling sales pitches to encourage potential customers to make a purchase or schedule a follow-up appointment
- Meet or exceeded daily, weekly, and monthly sales targets and quotas set by the telemarketing campaign or organization
- Conducted follow-up calls to nurture leads, answer additional questions, and guide potential customers through the purchasing process
- Generated and submit regular reports on telemarketing activities
- Adhered to all relevant regulations and guidelines governing telemarketing activities, ensuring ethical and legal practices applied.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Education
B.com - Accounting And Finance
Bangalore University
Bangalore, Karnataka 07.2014 - 05.2017
PUC - Accounting And Finance
Karnataka Secondary Education Examination Board
Bangalore, Karnataka 06.2012 - 03.2014
SSLC - English Education
Modern English High School
Bangalore 06.2011 - 04.2012
Skills
Team Building
Customer Relations
Training and mentoring
Research and due diligence
Schedule Management
Sales proficiency
Complaint resolution
Creative problem solving
Problem-solving
Financial and operational reporting
Data Collection & Research
Managing schedules
Forecasting expertise
File and records management
High risk account reviews
Credit decisions
Training implementation
Quality Improvement
Tally ERP
Verbal and written communication skills
Certification
02/01/22, Basics of Financial Marketing (Udemy)
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Supervised team of 25-30 staff members
- Resolved product issue through consumer testing
- Awarded as best performer in 2021-2022
- Award TL in Justdial Company for 2023
Timeline
Senior Advisor
Concentrix
05.2023 - Current
Team Leader
Justdial- Bangalore
03.2022 - 05.2023
Telemarketing Executive
Justdial- Bangalore
02.2018 - 02.2022
B.com - Accounting And Finance
Bangalore University
07.2014 - 05.2017
PUC - Accounting And Finance
Karnataka Secondary Education Examination Board
06.2012 - 03.2014
SSLC - English Education
Modern English High School
06.2011 - 04.2012