Farheen Kadwa

• Prepared various export and supplier forms for customs submittal.
• Designed export strategies to meet project requirements for delivery timeframe.
• Consulted with suppliers and agents to arrange proper in-transit permissions to ship to various locations.
• Gathered market intelligence and provided guidance to Company and Marketing team to promote Tiles products overseas.
• Compiled purchase orders to post international shipments in company logs.
• Administered export of Tiles products for compliance with company and customs export policies.
• Tracked shipments processing through customs and other agencies and obtained clearances.
• Prepared and processed import and export documentation according to customs regulations, laws or procedures.
• Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
• Advised customers on transportation options, types of carriers or shipping routes.
• Followed SOPs with all customer account actions and data management to keep consistent service levels.
• Produced, reviewed and submitted documentation to Logistic department to facilitate smooth cargo movements.
• Insured cargo against loss, damage or pilferage.
• Reviewed and signed documents on behalf of clients in line with power of attorney limitations.

• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Analyzed past sales data and team performance to develop realistic sales goals.
• Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
• Held weekly meetings with Job titles to identify techniques to overcome sales obstacles.
• Developed and led sales training initiatives for employees and teams across organization.
• Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
• Set and achieved company defined sales goals.
• Worked independently with minimal supervision.
• Built relationships with customers and community to promote long term business growth.
• Attended monthly sales meetings and quarterly sales trainings.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Exceptional computer skills
• Met existing customers to review current services and expand sales opportunities.
• Kept detailed records of daily activities through online customer database.
• Completed call reports, paperwork and on-going personal training by required deadlines.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.

• Hand

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Developed and maintained courteous and effective working relationships.
• Served customers and followed outlined steps of service.
• Maintained excellent attendance record, consistently arriving to work on time.
• Identified issues, analyzed information and provided solutions to problems.
• Used coordination and planning skills to achieve results according to schedule.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.