FARHEEN TAJ
Msyore
Summary
Service-oriented Customer Support Representative with one year of experience in contact center operations. Proven ability to resolve diverse customer concerns across phone, email, online chat, and social media. Delivers exceptional communication, strong computer skills (Word, Excel, web-based applications), and a focus on customer satisfaction through multitasking and critical problem-solving.
Organized, dependable candidate with a positive attitude and proven ability to manage multiple priorities.
Overview
1
1
year of professional experience
Work History
CSA
Cogent
11.2022 - 10.2023
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Connected with customers by listening to concerns and answering questions.
- Gained familiarity with company products to answer customer questions and make recommendations.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Farooqia College Mysore
Mysore04-2019
Bachelor Of Arts - Arts
Mysore University
Mysore09-2022
Skills
- Ul>
- Key holder experience
- P>CRM
- P>Order fulfillment
- P>Consulting and Accounting
- P>Voice process
- Complaint Handling
- Customer Success Management
Timeline
CSA
Cogent
11.2022 - 10.2023
High School Diploma -
Farooqia College Mysore
Bachelor Of Arts - Arts
Mysore University
Similar Profiles
Debarun DeyDebarun Dey
Customer Support Associate at CogentCustomer Support Associate at Cogent
Michael RiveraMichael Rivera
Senior Network Field Technician at CogentSenior Network Field Technician at Cogent
Ted BrookeTed Brooke
Global Account Manager at CogentGlobal Account Manager at Cogent