Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Hi, I’m

Farhin laskar

Senior Customer Executive
Bengaluru

Summary

Accomplished Senior Customer Experience Executive with a proven track record at Equiniti India Private Limited, enhancing customer satisfaction and loyalty through expert complaint handling and customer feedback analysis. Skilled in CRM software and fostering team collaboration, I've driven significant improvements in service delivery and operational efficiency.

Customer experience professional with robust expertise in enhancing client satisfaction and loyalty. Proven ability to develop and implement strategies that improve overall customer interactions and operational efficiency. Strong collaborator known for driving team success and adapting to evolving business needs. Skilled in problem-solving, communication, and relationship management, ensuring positive customer outcomes and consistent results.

Overview

7
years of professional experience
3
Languages

Work History

Equiniti India Private Limited

Senior Customer Experience Executive
09.2023 - Current

Job overview

  • Built customer confidence by actively listening to concerns and giving resolutions.
  • Enhanced customer satisfaction by implementing efficient problem-solving techniques and providing personalized assistance.
  • Make calls to help the share owners to buy, sell and make checks and also provide Tax info as well.
  • SME (Subject Matter Expert) for 5 months supporting a team of 50 employees.
  • Conducted call audits, prepared quality reports, provided feedback, and led process update meetings.
  • Established a customer feedback system, allowing for continuous improvement in service delivery.
  • Analyzed data on customer interactions to identify trends and areas for improvement, leading to increased customer loyalty.
  • Trained and motivated new associates on daily routines to sustain business productivity.

Tech Mahindra

Senior Associate - Customer Support
11.2021 - 01.2023

Job overview

  • Trained and supported new team members, maintaining culture of collaboration.
  • Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
  • Use to Handled Escalation calls and supervised teams.
  • Mentored junior associates, fostering professional growth and helping them reach their full potential.
  • Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
  • Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.

TSI

Associate - Assurant Operations
05.2019 - 07.2021

Job overview

  • Reduced operational costs through effective resource management and strategic planning.
  • Handled calls for International Banking and Mortgage.
  • Balanced competing priorities within operations, allocating resources and personnel to achieve objectives while maintaining high standards of performance.
  • Assisted in budget preparation and financial forecasting, supporting sound fiscal decision-making within the company''s operations department.
  • Improved inventory management systems, reducing waste and optimizing stock levels for increased efficiency.

Omega Healthcare

AR Associate
10.2017 - 04.2019

Job overview

  • Identified opportunities for automation within AR processes, leading to increased productivity and lower error rates.
  • Handled calls for International Medical Billing and claims.
  • Reduced aging accounts receivable balances with timely follow-ups and effective communication strategies.
  • Assisted in audit preparation, ensuring accurate financial records were maintained for accountability purposes.
  • Developed strong working relationships with both internal stakeholders and external clients to facilitate smooth AR operations.
  • Maintained detailed records of daily transactions, promoting transparency throughout the AR department.

Education

Karim City College
Jamshedpur, India

Bachelor of Arts from English Education
04.2001

University Overview

Kiladar Ali High School
Silchar, India

Associate of Arts from English
04.2001

University Overview

Skills

Complaint handling

Software

Citrix Workspace

RDS

OnBasic

Cares

Jabber

Cisco Finesse

Jira

Interests

Reading Books

Traveling

Technology & innovation

Creative Writing

Outdoor Activities

Timeline

Senior Customer Experience Executive
Equiniti India Private Limited
09.2023 - Current
Senior Associate - Customer Support
Tech Mahindra
11.2021 - 01.2023
Associate - Assurant Operations
TSI
05.2019 - 07.2021
AR Associate
Omega Healthcare
10.2017 - 04.2019
Karim City College
Bachelor of Arts from English Education
04.2001
Kiladar Ali High School
Associate of Arts from English
04.2001
Farhin laskarSenior Customer Executive