Fariha Ali

FocusU is a leading Learning and Development solutions company with expertise in behavioral training specifically in Leadership Development, Manager capability development, campus to corporate training, employee engagement/performance management and so on.

• Client Relationship Management - Establish and nurture long-term relationships with clients to understand and provide solutions to their Employee Learning and Development needs.
• Address client problem statements and concerns promptly and professionally.
• Account Management - Cultivate robust relationships at all levels, primarily with HR and L&D leaders fostering collaboration and synergy to ensure success across stakeholders.
• Conduct client meetings to discuss and drive impactful learning while showcasing my understanding of the Business landscape and providing accurate and innovative solutions to clients.
• Account Mapping - develop detailed account plans which include buying cycles, budgeting, market conditions, stakeholder mapping and organization's landscape.
• Needs Analysis and Planning - Analyze clients' Learning culture and areas where learning would create a significant impact and recommend strategies.
• Develop comprehensive Learning journey plans tailored to each client and their need of the hour.
• Sales and Business Development - Identify opportunities for upselling and cross-selling learning solutions and products and services.
• Meet or exceed sales targets and revenue goals set by the company.
• Documentation/proposals and presentations - Create proposals as well as demonstrate an insightful understanding of L&D models & frameworks, harnessing their power to create effective solutions.
• Maintain accurate records of client interactions, account planning and strategies. Prepare presentations and proposal walk-throughs for clients as needed.

Smoothstack (Subsidiary of Gold Coast IT solutions) is a workforce development organization powered by AI and data science that is building IT leaders via its modern apprenticeship model with a mission to develop pathways for exceptional diverse talent to enter the IT industry and create a merit driven system in the United States.

Recruitment and Operations

• Worked directly with the COO and assisted in building best recruitment practices.
• Assisted in setting up an automated recruiting process from scratch using recruiting and automations tools Bullhorn (ATS) and Herefish (Automation platform).
• Recruitment and management of the high volume of applicants that apply to various IT positions revolving around Software Development, Cyber Security, Data Engineering, Automation Engineering etc.
• Monitored the recruiting team's pipeline and performance, administered all platforms and tools used in the recruitment process.
• Engaged and associated with various job boards/platforms such as Indeed, Zip Recruiter etc to post positions and run campaigns.
• Conducted Information sessions/webinars to engage with different large groups and populations to talk about Smoothstack and current or upcoming opportunities.
• Participated in partner job fairs and hiring events as a representative of Smoothstack Track, analyze, and communicate key success metrics and business trends.
• Understand the hiring needs and establish the most effective hiring strategy to optimize results and efficiency.
• Responsible for creating reports and lead the weekly recruiting meetings to identify gaps in the process and work as a team to fill those gaps.
• Built successful partnerships with Universities, Bootcamps, and Military organizations/groups.
• Consistently communicated and engaged with said partners to ensure continuous candidate inflow and meet their needs with ours.
• Sourcing from external sources, screening of resumes and conducting phone/video interviews to identify the right talent and generate resources for our client partners. .
• Worked with different platforms on the recruitment as well as sales front including Indeed, LinkedIn Recruiter, Monster, Dice, Salesforce, Outreach, LinkedIn Sales Navigator, Seamless AI etc.
• Exposure to Sales and client engagement processes and building process automations to accelerate client engagement and relationships.

Smoothstack is a subsidiary of Gold Coast IT solutions, an IT services and IT consulting company based in Virgina, USA.

Recruitment

• Responsible for Recruitment in various IT positions including Software Development, Cyber Security, Data Engineering, Automation Engineering etc.
• Understand the technology stack; develop basic knowledge in technologies and coding languages such as Java, Python, C++ or cloud components such as AWS/DevOps to effectively communicate and explain the nature of the job to potential candidates.
• Sourcing from external sources, screening of resumes and conducting phone/video interviews to identify the right talent and meet hiring goals.
• Managing and maintaining candidate pipeline.
• Delivering high quality candidates and meet recruitment targets consistently.
• Awarded employee of the month for 3 consecutive months