Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
German
Websites
Timeline
Generic
Fariha Khalid

Fariha Khalid

New Delhi

Summary

I was born in India, grew up in New Delhi and Bihar, and went to school at Notre Dame Public School. I am super desi when it comes to Bollywood. I love to read and travel. I Love Kdarama ;).I have read many books by great authors from around the world. I volunteer regularly and am passionate about social causes and technology. I am good at in my german language speaking and writing.

I am having experienced in teaching sectors also I have done ECCE training as well. I love to teach children's.

By the grace of God ..I am currently working to grow Lufthansa and change the fitness industry. My job is to take care of passengers and address their concerns.

I love my job! I get to meet a lot of techies. I've tried to take up programming (Python), but I'm not sure I can do that for my career.

I don't like pushy people. If you are nice, I like to help you. I like to treat people with respect. I enjoy helping people, and I love learning about new technologies , methods ... The story of my life :)

Overview

3
3
years of professional experience
1
1
Certification

Work History

Process Associate German

IGT Solutions Limited
New Delhi
09.2022 - Current
  • Completed order transactions and generated travel documentation and detailed itineraries.
  • Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up.
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling.

Executive

Exl Service.com
New Delhi
04.2022 - 09.2022
  • Analyzed customer needs and provided best options, upselling products and services.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Researched insurance plans to find good options for clients' needs.

Senior Associate

NTT DATA Services
New Delhi
03.2021 - 03.2022
  • Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.

Team Leader

Lufthansa Airlines
New Delhi, Delhi
2022.09 - Current
  • Paid attention to detail while completing assignments.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Skilled at working independently and collaboratively in a team environment.
  • Provided professional services and support in a dynamic work environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Bachelor in German Language -

Amity University
05.2021

Diploma in Early Childhood Care And Education. (E.C.C.E) -

Lingaya's University
New Delhi
03.2018

Bachelor of Commerce -

Delhi University
New Delhi
03.2017

Skills

  • Coaching and Mentoring
  • Orientation and Onboarding
  • Group Discussion Facilitation
  • Verbal and Written Communication
  • Standardized Testing Techniques
  • Tutoring and After School Help
  • Behavioral/Cognitive Skills Development
  • Parent Communication
  • Student-Centered Learning
  • Photo Processing

Languages

German
First Language
French
Elementary
A2

Affiliations

  • Member, Alumni Association

Certification

  • Team Leader Training - 2023

German

Ich bin in Indien geboren, in Neu-Delhi und Bihar aufgewachsen und auf der Notre Dame Public School zur Schule gegangen. Ich bin super desi, wenn es um Bollywood geht. Ich liebe es zu lesen und zu reisen. Ich liebe Kdarama ;). Ich habe viele Bücher von großartigen Autoren aus der ganzen Welt gelesen. Ich engagiere mich regelmäßig ehrenamtlich und bin leidenschaftlich für soziale Zwecke und Technologie.

Ich bin mit Erfahrung in der Lehre Sektoren auch ich habe ECCE Ausbildung als gut getan. Ich liebe es, Kinder zu unterrichten.

Durch die Gnade Gottes arbeite ich derzeit daran, Lufthansa zu vergrößern und die Fitnessbranche zu verändern. Meine Aufgabe ist es, mich um die Passagiere zu kümmern und auf ihre Anliegen einzugehen.

Ich liebe meinen Job! Ich lerne viele Techniker kennen. Ich habe versucht, mit dem Programmieren anzufangen (Python), aber ich bin mir nicht sicher, ob ich das für meine Karriere tun kann.

Ich mag keine aufdringlichen Leute. Wenn du nett bist, helfe ich dir gerne. Ich mag es, Menschen mit Respekt zu behandeln. Es macht mir Spaß, Menschen zu helfen, und ich liebe es, neue Technologien und Methoden kennen zu lernen ... Die Geschichte meines Lebens :)

Timeline

Process Associate German

IGT Solutions Limited
09.2022 - Current

Team Leader

Lufthansa Airlines
2022.09 - Current

Executive

Exl Service.com
04.2022 - 09.2022

Senior Associate

NTT DATA Services
03.2021 - 03.2022

Bachelor in German Language -

Amity University

Diploma in Early Childhood Care And Education. (E.C.C.E) -

Lingaya's University

Bachelor of Commerce -

Delhi University
Fariha Khalid