Farin Siddiqui
New Delhi
Summary
Dynamic Key Account Manager with proven success at SD Global Logistics, excelling in client onboarding and operational efficiency. Expert in client relationship management, driving continuous improvement initiatives that enhance service delivery and satisfaction. Adept at coordinating logistics and vendor negotiations, ensuring seamless operations across diverse teams.
Overview
3
3
years of professional experience
Work History
Key Account Manager
SD Global Logistics India Pvt. Ltd
New Delhi
09.2024 - Current
- Key Account Manager – SD Global Logistics India Pvt Ltd
Manage end-to-end key account operations across pan-India warehouses under a 3PL model, ensuring seamless inbound, outbound, storage, dispatch, and transportation processes.
Act as a single point of contact for clients, driving issue resolution, escalation management, and customer satisfaction.
Lead client onboarding, warehouse transitions, and process setup, ensuring smooth operational rollouts.
Coordinate vehicle arrangements, manpower allocation, and vendor negotiations for equipment, resources, and services.
Conduct monthly audits, oversee billing cycles, and ensure accurate data reconciliation and reporting.
Maintain and analyze MIS reports and KPIs using advanced Excel to support decision-making and performance optimization.
Drive cost efficiency, SLA/KPI compliance, and operational excellence through continuous improvement initiatives.
Build strong client relationships through regular feedback meetings, performance reviews, and business communications.
Operations Executive
Silica Infotech
06.2024 - 08.2024
- Prepared and compiled accurate tender documents, ensuring compliance.
- Coordinated with internal teams and external partners for timely tender submissions.
- Managed company documents and daily operational tasks.
- Analyzed tender outcomes and generated detailed reports.
Operations Executive
Dusaan retail technologies pvt Ltd.
03.2023 - 06.2024
- Operation executive | Returns management at Dusaan.
- Customer relationship.
- Coordinating with courier partners & Vendors.
- Proficiency in order and return management systems.
- Strong problem-solving and analytical skills.
- Excellent communication and negotiation skills.
- Ability to manage multiple tasks and prioritize effectively.
- Proficient in MS Excel and other relevant software.
Tech Associate
SIS Prosegur
Delhi
06.2022 - 03.2023
- Company Overview: Cash Corporate Office
- Prioritized and addressed tech-related issues, maintaining a balance between resolving immediate concerns and long-term projects.
- Organized and managed customer data and call logs in Excel, ensuring quick access to information and efficient customer service.
- Cash Corporate Office
Education
B.A -
Sri Aurobindo College
Delhi05-2022
XIIth - English
CBSE
03-2019
Xth - English
CBSE
03-2017
Skills
- Excel Sheet
- Excel Report Preparation
- Client Coordination
- Vendor Coordination
- Logistics Coordination
- Email Writing
- Excel
- VLOOKUP
- Operational efficiency
- Customer relationship management
- Process optimization
- Communication Skills
- MS Office
- Client onboarding
- Effective communication
- MIS Report
Personal Information
Total Experience: 3 Years
Accomplishments
- Awarded as Key Account Manager of The Year 2025
Timeline
Key Account Manager
SD Global Logistics India Pvt. Ltd
09.2024 - Current
Operations Executive
Silica Infotech
06.2024 - 08.2024
Operations Executive
Dusaan retail technologies pvt Ltd.
03.2023 - 06.2024
Tech Associate
SIS Prosegur
06.2022 - 03.2023
B.A -
Sri Aurobindo College
XIIth - English
CBSE
Xth - English
CBSE
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