FARIZA ZAIDI
PENDLETON
Summary
Dynamic and results-driven professional with a positive attitude and strong team leadership skills, honed as a Shift Leader at Panda Express. Proven track record in cash handling and customer service management, enhancing customer satisfaction through effective problem-solving and training initiatives. Committed to fostering a collaborative and efficient work environment.
Overview
3
3
years of professional experience
Work History
Shift Leader
Panda Express
06.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
Assistant Teacher
THE FAMILY PLACE EARLY ENRICHMENT ACADEMY
01.2024 - 06.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Customer Service Cashier
Old Navy
06.2022 - 12.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
TEACHER OF SECONDARY EDUCATION -
ECOLE NORMALE SUPERIEURE (ENS)
ALGERS ALGERIA10-2014
LITERATURE AND PHILOSOPHY
POLYVALENT SCHOOL
MAATKAS ALGERIA06-2012
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Customer service management
Languages
French
Full Professional
Arabic
Full Professional
BERBER
Native or Bilingual
English
Professional Working
Timeline
Assistant Teacher
THE FAMILY PLACE EARLY ENRICHMENT ACADEMY
01.2024 - 06.2024
Shift Leader
Panda Express
06.2023 - Current
Customer Service Cashier
Old Navy
06.2022 - 12.2022
TEACHER OF SECONDARY EDUCATION -
ECOLE NORMALE SUPERIEURE (ENS)
LITERATURE AND PHILOSOPHY
POLYVALENT SCHOOL
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