Farooq Ahmed
Bangalore,KA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Center Head
FC.ONE
07.2023 - 12.2024
- Directly involved in hiring (team building), expansion, attrition control, performance management.
- Evaluated team performance regularly to identify areas of improvement and provide constructive feedback for professional growth.
- Cultivated a positive learning environment by fostering collaboration among team members and promoting professional development opportunities.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Increased customer satisfaction through exceptional service delivery and timely resolution of issues.
- Enhanced Center performance by implementing innovative operational strategies and streamlining processes.
- Directed marketing efforts aimed at raising awareness about services offered at the center, resulting in increased enrollment numbers over time.
- Led strategic planning initiatives focused on identifying new opportunities for program development or expansion.
- Facilitated partnerships with external organizations to enhance service offerings available within the Center community further.
- Collaborated with stakeholders to design various programs that catered to the diverse needs of clients.
Senior Manager (Center Head)
Vedantu Innovation Pvt Ltd
01.2019 - 02.2023
- Leading a team of 50+ top performing associates, assistant managers, sales managers, senior team leaders to ensure the top P&L performance in the assigned category Grade 11-13 (K-12 Test Prep)
- Working closely with multiple stakeholders, program managers, HRBPs to improve sales efficiency and the customer experience
- Directly involved in hiring (team building), expansion, attrition control, performance management
- To make proper utilization of reports and its effective analysis for Strategic thinking and execution
- To ensure the motivation of the team, coordination between team members and working towards the organizational goal
- Takes ownership of the Employees' performance and retention
- Responsible to drive 20 Million Revenue from sales team
- Manage centers - generate revenue and enrollments, thereby managing center operations, marketing, and service operations
- Achieved forecasting accuracy to allow for better planning and reporting
- Managing the entire B2C sales for the assigned products to drive greater value for the business
- Develop the business plan and execute the sales strategy
- Build & manage a strong sales team with a deep understanding of consumer buying, marketing tools, PR, CRM, LS
- Collaborate and provide support to other functional teams to achieve company objectives
- Providing necessary training to the sales force on product knowledge, institutional dealing, and customer handling
- Define, track, and improve key metrics
- Collate and analyze key daily/weekly/monthly data on various performance parameters and report key findings
- Coordinate with the marketing team to execute the online marketing strategies for lead generation and sales
- Devised cross-training matrix to provide adequate backup for positions
Senior Academic Counselor
Haygot Education Pvt Ltd.
11.2017 - 12.2018
- Maintained student database and electronic records for each student contact
- Answered student inquiries and resolved problems related to curriculum and course prerequisites
- Educated students on course selection to align with career goals
- Advise student/ parents for their learning needs through structured Counseling Sessions
- Fix appointments and conduct home demo sessions on daily basis including followup sessions
- Generate revenue by counseling prospects and converting them to sales through face to face home demos
- Understand Customer profile & problems to explain implication of ineffective learning methods
- Create the need for Smart Learning and advise student-parent to buy Toppr Subscription as solution
- Handle Objections and Price Negotiation to generate Sales Revenue
- Mentored students, offering advice and support on topic selection, appropriateness and academic value
- Provided support and guidance to students experiencing academic and personal troubles
Business Development Executive
AURAZIA WELLNESS PVT LTD
12.2015 - 04.2017
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives
- Conducted market research to discover new leads, opportunities and messaging
- Identify the Modern Trade space in the market
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Organized promotional events and interacted with community to increase sales volume
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Created and implemented new business opportunities by utilizing strategic networking strategies
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs
- Maintained up-to-date knowledge of competitor products and pricing in market served
Education
BBA -
PSG College of Technology
04.2014
Skills
❖ Sales Leadership and Training
❖ Marketing Strategy Development
❖ Hiring
❖ Team Management
❖ Communication
❖ CRM & Process Management
❖ Market Research & Lead Generation
❖ Lead Qualification
❖ Pipeline & Funnel Management
❖ Forecasting
❖ Budgeting and Expenditures
❖ Decision Making
❖ Sales Statistics Analysis
❖ Market Trend Analysis
❖ Forecasting Sales Projections
❖ Lead Generation
❖ Growth Leader
❖ Sales Training
Languages
English
Hindi
Kannada
References
Shashank Shekar ( FC.ONE)
Timeline
Center Head
FC.ONE
07.2023 - 12.2024
Senior Manager (Center Head)
Vedantu Innovation Pvt Ltd
01.2019 - 02.2023
Senior Academic Counselor
Haygot Education Pvt Ltd.
11.2017 - 12.2018
Business Development Executive
AURAZIA WELLNESS PVT LTD
12.2015 - 04.2017
BBA -
PSG College of Technology
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