Farooq Baig
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
Atos
Bangalore
09.2021 - Current
- Expert in IT Infrastructure processes with very good project management experience.
- Experience in IT with good ITIL process knowledge.
- Possess techniques that help in modeling and understanding a business and its operation.
- Good knowledge of the application of automated systems to the support of specific business functions or processes.
- Planning for and responding to service outages and other problems
- Good understanding of the functional structure of businesses and other organizations; their mission, objectives, strategies, and critical success factors.
- IT Operations
- People Management, Team leading capabilities.
- Have worked in one of the core IT support systems (Server, Network, ERP, Scheduling, Application Support).
- Schedules, supervises, monitors, and gives instruction to less experienced colleagues in all aspects of current and correct operational practice.
- Delegate's responsibility for carrying out specific tasks to individuals, as appropriate.
- Identifying gaps in the available information required to understand a problem or situation and devising means of remedying such gaps.
- Supervises and gives instruction to less experienced colleagues in all aspects of current and correct operational practice. Delegates responsibility for carrying out specific tasks to individuals, as appropriate.
- Identifies and rectifies a broad range of operational exceptions and error conditions and deals sensibly and responsibly with unexpected or extraordinary events or incidents
- Responds to enquiries by users, specialists or others and is able to deal effectively with a broad range of problems of moderate complexity, only escalating those which need specialist or management attention.
- Hands on delivery in a client facing environment.
- Strong interpersonal skills. Is persuasive, encouraging, and motivating. Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
Critical Incident Manager
DXC Technology
01.2020 - 09.2021
Major Incident Manager
IBM Pvt Ltd
02.2015 - 12.2019
Global Delivery Business management
IBM PVT LTD
03.2012 - 01.2015
Senior Operations Prof Sys ops
IBM PVT INDIA LTD
12.2010 - 01.2012
Education
Master’s - business administration
01.2015
Bachelor of Computer Application -
01.2008
Skills
- Process Improvement
- Workflow Optimization
- Logistics Oversight
- Document Control
- Health and safety compliance
- Production
Disclaimer
I hereby declare that the above information is true and best of my knowledge.
Certification
- ITIL foundation certified
- SIAM Foundation Certification
Projectprofiles
- ATOS India Pvt Ltd, Telefonica, Telefonica, Lead - Major Incident Manager, Leading Major Incident bridge towards resolution within SLA., Service Now, MS Teams, ST Remedy, Helix, Comet
- DXC Technology, HPE, Critical Incident Manager, Work on all the Critical P1/P2 Incidents., Service Now, Official Skype, MS Teams
- IBM INDIA PVT LTD, HPE, Tyco Electronics (TE), Major Incident Manager, Work on all the Critical P1/P2 Incidents., Service Now, Official Skype, Lotus Notes
- IBM INDIA PVT LTD, Global Delivery Business Management, Global Business Situation Managers, Work on all the Critical Severity 1 Incidents., Tivoli, Manage Now, TSRM ticketing tool, Dream Weaver, Gomez alerts, Lotus Notes
- IBM INDIA PVT LTD, System Operations, Senior Operations Prof, Worked as a Dispatcher for all the severity tickets., Tivoli, Remedy
Trainingsattended
- ITIL Foundation
- SIAM Foundation
Languages
Urdu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Operations Manager
Atos
09.2021 - Current
Critical Incident Manager
DXC Technology
01.2020 - 09.2021
Major Incident Manager
IBM Pvt Ltd
02.2015 - 12.2019
Global Delivery Business management
IBM PVT LTD
03.2012 - 01.2015
Senior Operations Prof Sys ops
IBM PVT INDIA LTD
12.2010 - 01.2012
- ITIL foundation certified
- SIAM Foundation Certification
Master’s - business administration
Bachelor of Computer Application -
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