FAROOQ S. SAUDAGAR

• Perform end-to-end leadership of payroll and compensation service delivery for a Fortune 500 US client, managing a team of 25+ members to ensure efficient and accurate operations.
• Lead, mentor, and develop the Shared Service Delivery team, driving high performance, accountability, and continuous skill development.
• Act as a trusted partner to stakeholders, understanding their expectations, business needs, and evolving requirements to deliver customized HR service solutions.
• Build and maintain strong relationships with internal senior leadership and business stakeholders, ensuring alignment and trust.
• Proactively communicate service performance, process updates, and key changes to stakeholders, maintaining transparency and confidence.
• Gather and analyze stakeholder feedback to drive continuous service improvement and align service delivery with evolving business goals.
• Lead service review meetings with stakeholders, presenting performance metrics, identifying challenges, and recommending improvement actions.
• Identify and implement process optimization opportunities, focusing on automation, standardization, and efficiency improvements within HR Shared Services.
• Collaborate with IT and Process Excellence teams to deploy technology solutions that enhance service delivery and operational effectiveness.
• Manage resource planning and allocation to meet dynamic service delivery demands, ensuring optimal productivity.
• Drive the successful transition of payroll processes to a centralized service model, establishing full operational control and standardized practices.
• Implement internal control audit frameworks to ensure quality assurance, regulatory compliance, and risk mitigation.

Set up and centralized HR Shared Services operations across multiple locations, ensuring consistent service delivery and operational efficiency.

Initiated and led digitalization projects, including offer letter automation, driving a 25% reduction in turnaround time and operational costs.

Reviewed and maintained key quality management documents, such as Defect Log, QC Log, FMEA, Process Maps, SOPs, and RCA reports, ensuring robust process governance.

Played a pivotal role in the successful transition of critical HRO projects at Bangalore and Noida centers, ensuring smooth knowledge transfer and operational stability.

Monitored and reviewed team performance through productivity and accuracy trackers on a monthly basis, identifying improvement areas and ensuring performance targets are met.

Presented actionable insights, performance metrics, and improvement plans during management review meetings, enabling informed decision-making.

Led internal HR audits, policy compliance assessments, and data privacy reviews to ensure adherence to organizational standards and regulatory requirements.

• Managed banking and investment portfolios for HNI clients.
• Cross-sold insurance, mutual funds, and fixed deposits based on financial profiling.

• Managed Gold Card member transactions and led customer engagement for loyalty initiatives.