Farooq Ahmed Shaik

Result driven professional with 10 years of experience in Business Operations, Quality Auditing, Team Management and Stakeholder Management. Experienced working in ambiguous entrepreneurial environment with minimum oversight and training.

• Generated data-driven business insights that reflected a high impact in team-specific product quality agenda and yearly goal as part of deep-dive projects. Saved 10.38 hours/FTE (Automated work allocation, team metric calculations – includes production/quality/process gaps identified, team shrinkage – saved 4.66, 3.86, 1.86 hours/FTE respectively) and generated over 7 process/product improvement insights.
• Streamlined the communication channel and implemented communication strategy for bi-weekly reporting operational and business updates, initiatives, process disputes etc., to the stakeholders include Sr. Managers, Policy Managers and core leadership of Amazon.
• QA Head - Top Quality Achiever for consistent period and leading the Quality Team with 100% success rate. Responsibilities includes quality auditing, calibration and reporting of quality score to the leadership on weekly basis. And responsible for the team’s overall quality of work. Improved quality score of team by taking open hours session, conducting quiz and PKT’s, resolving challenges on day-to-day basis etc.
• NHO Trainer – As a part of New Hire Orientation (NHO) training program, trained and on-boarded new hires (Domestic) which includes working with internal teams, creating dashboards for their production and performance management.
• Program Trainer - Mentored and trained the new associates, joining the program and satisfactorily ramped up 7 associates. Additionally, given process specific training to internal and external hires.
• Maintained a consistency in achieving excellent quality and productivity metrics and awarded for it in Q2’20.
• Awarded with Spot Award in Q4’20 for generating impactful and data-driven business insights for growth of program.
• Recognized and rewarded with Moon walker award in Q1’23, for raising the bar on our Leadership Principles such as ownership, customer obsession, bias for action and deliver results and gone beyond the call of duty.
• Awarded with Top Einstein award in the Q1’24, for being the top contributor in automating/re-engineering the process to bring down redundancy and improve efficiency in my respective org. And awarded with Spot award once again in Q1’25.