Summary
Overview
Work History
Education
Skills
Timeline
Generic

Farrah Paretzoglou

Centerville,IN

Summary

Healthcare professional well-versed in patient advocacy, bringing valuable experience in navigating medical systems and providing compassionate support. Expertise in patient communication and conflict resolution, consistently ensuring patient needs are met. Known for collaborative teamwork and adaptability in dynamic environments.

Overview

9
9
years of professional experience

Work History

Patient Advocate

PCS
02.2024 - Current
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Monitored patient progress and provided emotional support.
  • Manage High Level CRM system.
  • Calling new patients to schedule for dental implant consultation
  • Follow up with patients as needed to schedule
  • Manage treatment coordinator weekly schedule
  • Follow up with patients after visit
  • Financial applications through third party financing
  • Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
  • Manage 150 calls daily

Personal Banker

Merchants Bank of Indiana
04.2023 - 04.2024
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
  • Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
  • Enhanced client retention with proactive follow-ups and timely resolution of account issues.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Boosted sales of bank products through effective cross-selling and up-selling techniques.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
  • Processed deposits, withdrawals and ACH transfers accurately.
  • Supported managers in implementing operational improvements that increased efficiency across the branch network.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Expanded client base by promoting new financial products.
  • Monitored customer accounts to detect irregularities or suspicious activity.
  • Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
  • Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
  • Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
  • Followed up with customers to gather feedback and provide additional assistance.
  • Spearheaded community outreach programs, increasing brand awareness and client base.
  • Conducted regular portfolio reviews with clients, aligning financial strategies with changing needs and goals.
  • Facilitated workshops on financial literacy for clients, empowering them with knowledge for better financial decisions.
  • Delivered personalized banking solutions to high-net-worth clients, solidifying trust and satisfaction.
  • Adapted quickly to new banking regulations, ensuring compliance and mitigating risks.
  • Enhanced digital banking adoption among clients with targeted education initiatives.
  • Optimized account management practices, leading to improved client retention rates.
  • Conducted comprehensive needs assessments to match clients with optimal banking products, boosting customer satisfaction.
  • Pioneered adoption of new CRM system, enhancing client data management and service personalization.
  • Identified opportunities for business growth by analyzing client feedback and market trends.
  • Achieved recognition for outstanding customer service, setting benchmark for colleagues.
  • Implemented financial strategies that significantly reduced client debt levels.
  • Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
  • Enhanced client investment portfolios with personalized financial advice and product recommendations.
  • Fostered strong client relationships through regular follow-ups, securing loyalty and repeat business.
  • Increased branch revenue by cross-selling banking products tailored to individual client needs.
  • Responded to customer inquiries regarding new accounts and account services.
  • Verified customer identity and reviewed documentation for accuracy.

Client Relations Specialist

US Bank
10.2022 - 04.2023
  • Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients.
  • Logged call information and solutions provided into internal database.
  • Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
  • Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
  • Championed process improvements by analyzing workflows, recommending changes, and monitoring results postimplementation.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Delivered high-quality customer service by quickly responding to inquiries and maintaining an empathetic approach during interactions.
  • Built strong relationships with clients through effective communication and consistent followup.
  • Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
  • Enhanced client satisfaction by addressing concerns and providing timely solutions to issues.
  • Assessed client feedback data to identify trends and opportunities for continuous improvement efforts across the organization.
  • Cultivated a positive working environment within the Client Relations team, fostering collaboration among colleagues in pursuit of common goals.
  • Implemented proactive outreach campaigns to maintain open lines of communication with clients between transactions.
  • Facilitated successful contract negotiations, securing profitable deals for both the company and its clients.
  • Maximized revenue potential by identifying areas for improvement within existing client contracts and service agreements.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Contributed subject matter expertise to monthly [Type] meetings, recommending process improvements for entire department.
  • Developed tailored strategies for individual clients, resulting in increased customer loyalty and retention.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Coordinated events and presentations for key clients, showcasing products and services that aligned with their goals and objectives.
  • Resolved complex client issues through diligent research and collaboration with internal resources.
  • Provided comprehensive training to new team members, equipping them with the skills needed for success in their roles.
  • Conducted regular reviews of client accounts, identifying opportunities for upselling or additional support services.
  • Collaborated with cross-functional teams to deliver exceptional client experiences and drive business growth.
  • Leveraged industry knowledge to provide valuable insights on market trends and competitor offerings, ensuring clients received the best possible advice.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Delivered superior customer service to strengthen relationships and drive future business revenue.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Created customer support strategies to increase customer retention.
  • Maintained statistical database of customers using [Software] for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
  • Made customers aware of current and new programs and services.
  • Liaised between customers and organization with particular focus on working with sales department.
  • Created activities and engagements to enhance customer experience, knowledge, and patronage.
  • Assisted customers with opening accounts and signing up for new services.
  • Completed opening and closing functions to meet operational needs.
  • Produced and implemented customer satisfaction guarantee program which directly resulted in [Number]% increase in sales.
  • Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
  • Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
  • Developed and implemented standards for staff to provide consistent service to customers.
  • Assisted with conflict resolution during partnership negotiations and acquisitions.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Cross-trained and provided backup support for organizational leadership.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Sought ways to improve processes and services provided.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Trained staff on operating procedures and company services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Managed timely and effective replacement of damaged or missing products.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Implemented and developed customer service training processes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Cross-trained and backed up other customer service managers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Increased efficiency and team productivity by promoting operational best practices.

Audit Coordinator

Reid Hospital
02.2022 - 10.2022
  • Conducted financial, operational and compliance audits.
  • Assessed financial, accounting and operational controllership for both risks and opportunities.
  • Improved audit accuracy with meticulous record-keeping and attention to detail.
  • Communicated effectively with senior management regarding audit findings, presenting clear reports that highlighted areas of concern as well as recommended solutions for improvement measures needed within the organization''s policies or procedures framework.
  • Played pivotal role strengthening internal control mechanisms deploying robust risk assessment strategies focused mitigating potential threats financial stability thus ensuring sustained growth profitability margins over time.
  • Resolved conflicts between departments arising from identified issues during internal audits diplomatically before escalating situations adversely impacting overall corporate performance metrics.
  • Conducted data analysis on financial statements, providing actionable recommendations for business improvements based on findings.
  • Developed strong relationships with clients to facilitate smooth auditing processes and maintain client satisfaction.
  • Acted as trusted advisor to colleagues seeking guidance related matters impacting their individual work performance, fostering highly supportive collaborative work environment conducive achieving collective goals success milestones on an ongoing basis.
  • Identified areas of improvement in financial reporting, leading to increased transparency and trust among stakeholders.
  • Enhanced audit efficiency by streamlining processes and implementing automated auditing tools.
  • Assisted in the successful completion of external audits through diligent preparation and communication with external auditors.
  • Managed multiple simultaneous audit projects, ensuring timely completion while maintaining high-quality standards throughout each engagement.
  • Coordinated efforts across departments to streamline information gathering for faster audit completions times without compromising quality or integrity of results.
  • Collaborated with cross-functional teams to develop comprehensive audit plans and schedules.

Oral Surgery Assistant

Cincinnati Oral Surgeon
12.2020 - 02.2022
  • Minimized complications during surgery by effectively monitoring anesthesia levels under the guidance of an Oral Surgeon or Dental Anesthesiologist.
  • Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
  • Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
  • Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
  • Maintained a safe and clean working environment through proper sterilization of instruments and adherence to infection control protocols.
  • Provided high-quality pre-surgical consultations, discussing potential risks, benefits, and alternatives with prospective patients.
  • Optimized inventory management through timely ordering supplies based on usage trends while minimizing costs where possible.
  • Improved patient comfort by providing oral and emotional support during surgical procedures.
  • Streamlined post-operative care with thorough patient education on recovery, medications, and self-care techniques.
  • Demonstrated commitment to ongoing learning about new procedures and technologies, staying current with advancements in the field of Oral Surgery.
  • Assisted in complex procedures, demonstrating advanced knowledge of oral surgery techniques.
  • Established trustful relationships with patients throughout their treatment journey ensuring consistent care delivery.
  • Promoted exceptional patient experiences from initial contact through post-operative followups.
  • Greeted patients upon arrival to office and helped prepare for surgeries.
  • Increased patient satisfaction by addressing concerns and answering questions prior to surgery.
  • Reduced appointment wait times, managing schedules efficiently for both surgeon and patients.
  • Collaborated with surgeons to develop customized treatment plans that met individual patient needs.
  • Calmed nervous patients by speaking softly, answering questions, and providing compassionate care.
  • Facilitated smooth administrative processes, accurately recording medical histories and insurance information for each patient.
  • Enhanced surgical efficiency by preparing instruments, equipment and materials for the operation.
  • Ensured accurate documentation of all surgical procedures, maintaining detailed records in accordance with regulatory requirements.
  • Continuously improved professional knowledge through regular participation in industry conferences and workshops.
  • Contributed to a positive workplace culture through effective communication with team members and proactive problem-solving skills.
  • Supported practice growth by participating in marketing efforts, such as community outreach events or social media campaigns.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
  • Scheduled and confirmed patient appointments.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Monitored patient comfort and safety during dental procedures.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Prepared patient X-rays and images for review by dentist.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Verified patient insurance eligibility and benefits.
  • Designed dental report card to explain patient dental health status and treatment plans.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.

Lead Oral Surgery Assistant

Clear Choice Dental Implants
08.2018 - 12.2020
  • Maintained compliance with HIPAA regulations at all times, safeguarding patient confidentiality and privacy rights.
  • Managed inventory of supplies, maintaining adequate stock levels for the clinic''s needs.
  • Contributed to a positive working environment through effective communication with colleagues and support staff.
  • Provided compassionate care to patients during sedation, monitoring vital signs and administering necessary medications as directed by the surgeon.
  • Collaborated with dental professionals to coordinate comprehensive treatment plans for patients requiring oral surgery.
  • Participated in professional development opportunities to stay current on best practices within the field of oral surgery assistance.
  • Assisted oral surgeons in complex procedures, ensuring a smooth surgical process for patients.
  • Improved efficiency within the clinic by implementing an organized system for instrument sterilization and storage.
  • Served as a mentor to new assistants joining the team, sharing expertise and fostering a culture of learning and growth within the clinic.
  • Maintained accurate electronic medical records, documenting relevant information about each patient''s surgical procedure and progress during follow-up appointments.
  • Assisted in managing billing processes, ensuring timely submission of insurance claims and accurate record-keeping for financial transactions related to patient care.
  • Achieved high levels of patient satisfaction by delivering exceptional care and maintaining open communication throughout the surgical process.
  • Coordinated with other medical professionals such as anesthesiologists, making certain that all required pre-operative assessments were completed.
  • Prepared patients mentally before procedures by addressing concerns or answering questions, resulting in reduced anxiety and increased trust.
  • Ensured patient safety by adhering to strict infection control protocols throughout all aspects of clinical operations.
  • Evaluated new dental products, equipment, or tools introduced in practice which led to improved outcomes or increased efficiency in surgical procedures.
  • Streamlined patient scheduling to accommodate emergency appointments and reduce wait times.
  • Developed educational materials for patients regarding the importance of proper oral hygiene and aftercare following surgery.
  • Utilized advanced knowledge of surgical instruments aiding surgeons effectively during critical moments.
  • Enhanced patient experience by providing thorough pre-and post-operative care instructions.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Monitored patient comfort and safety during dental procedures.
  • Scheduled and confirmed patient appointments.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Educated patients on dental pre-surgical instructions and post-surgical care.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
  • Designed dental report card to explain patient dental health status and treatment plans.

Oral Surgery Assistant

University Of Kentucky Healthcare
12.2016 - 10.2018
  • Minimized complications during surgery by effectively monitoring anesthesia levels under the guidance of an Oral Surgeon or Dental Anesthesiologist.
  • Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
  • Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
  • Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
  • Maintained a safe and clean working environment through proper sterilization of instruments and adherence to infection control protocols.
  • Provided high-quality pre-surgical consultations, discussing potential risks, benefits, and alternatives with prospective patients.
  • Optimized inventory management through timely ordering supplies based on usage trends while minimizing costs where possible.
  • Improved patient comfort by providing oral and emotional support during surgical procedures.
  • Streamlined post-operative care with thorough patient education on recovery, medications, and self-care techniques.
  • Demonstrated commitment to ongoing learning about new procedures and technologies, staying current with advancements in the field of Oral Surgery.
  • Assisted in complex procedures, demonstrating advanced knowledge of oral surgery techniques.
  • Established trustful relationships with patients throughout their treatment journey ensuring consistent care delivery.
  • Promoted exceptional patient experiences from initial contact through post-operative followups.
  • Increased patient satisfaction by addressing concerns and answering questions prior to surgery.
  • Calmed nervous patients by speaking softly, answering questions, and providing compassionate care.
  • Collaborated with surgeons to develop customized treatment plans that met individual patient needs.
  • Reduced appointment wait times, managing schedules efficiently for both surgeon and patients.
  • Facilitated smooth administrative processes, accurately recording medical histories and insurance information for each patient.
  • Enhanced surgical efficiency by preparing instruments, equipment and materials for the operation.
  • Ensured accurate documentation of all surgical procedures, maintaining detailed records in accordance with regulatory requirements.
  • Contributed to a positive workplace culture through effective communication with team members and proactive problem-solving skills.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
  • Scheduled and confirmed patient appointments.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Monitored patient comfort and safety during dental procedures.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Prepared and sterilized instruments and materials for use by surgeons.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.

Staff Support Associate II & Finacial Co

University Of Kentucky Healthcare
10.2015 - 12.2016
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
  • Participated in team-building activities to foster teamwork and collaboration.
  • Assisted with onboarding new staff members, providing orientation and support.
  • Established and maintained strong relationships with colleagues through regular meetings and communication.
  • Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
  • Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
  • Supported the professional development of team members by regularly sharing best practices, encouraging ongoing learning, and promoting a culture of continuous improvement.
  • Optimized inventory management, reducing waste and ensuring availability of key supplies.
  • Led training sessions for new staff, equipping them with necessary skills and knowledge for their roles.
  • Boosted staff morale and engagement through organization of team-building activities.
  • Gathered, organized and input information into digital database.

Education

High School Diploma -

Wayne County High School
Monticello, KY
05-2000

Skills

  • Excellent interpersonal and communication skills with good ability to understand the requirements of the customer/patients and provide appropriate care
  • Experienced in dealing with all kind’s complex situations
  • Ability to perform a variety of responsible clerical duties involving but not limited to typing, filing, and maintaining records
  • Ability to achieve immediate and long-term goals and meet operational deadlines
  • Excellent organization skills, possess critical thinking skills, and ability to work
  • Strong ability in personnel training and motivating
  • Excellent verbal & non-verbal skills
  • Impressive record-keeping and bookkeeping techniques
  • Ability to work as a team as well as independently
  • Strong analytic, investigative, and interpretive skills
  • Ability to conduct all interactions and meetings with internal and external staff in a highly professional manner
  • Skills in time management and able to effectively handle pressure to meet timelines
  • Organized nature
  • Resource utilization
  • Proactive problem-solving
  • Patient rights
  • Quality assurance
  • Healthcare navigation
  • Relationship building
  • Financial counseling
  • Patient advising
  • Customer service
  • Friendly and outgoing
  • Multitasking and organization
  • Team collaboration
  • Problem-solving
  • HIPAA compliance
  • Customer follow-up
  • Patient check-in
  • Patient education
  • Registration and admissions
  • Electronic health records
  • Phone and email etiquette
  • Flexible schedule
  • Data entry
  • Appointment scheduling
  • Payment processing
  • EMR

Timeline

Patient Advocate

PCS
02.2024 - Current

Personal Banker

Merchants Bank of Indiana
04.2023 - 04.2024

Client Relations Specialist

US Bank
10.2022 - 04.2023

Audit Coordinator

Reid Hospital
02.2022 - 10.2022

Oral Surgery Assistant

Cincinnati Oral Surgeon
12.2020 - 02.2022

Lead Oral Surgery Assistant

Clear Choice Dental Implants
08.2018 - 12.2020

Oral Surgery Assistant

University Of Kentucky Healthcare
12.2016 - 10.2018

Staff Support Associate II & Finacial Co

University Of Kentucky Healthcare
10.2015 - 12.2016

High School Diploma -

Wayne County High School

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Farrah Paretzoglou