Farrhin Khan
MBA IB
MUMBAI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Certified Fitness Instructor
SELF EMPLOYED
MUMBAI
12.2021 - Current
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Helped clients reach fitness objectives by providing encouragement and motivation.
First Party Collector
RADIUS
MUMBAI
12.2018 - 12.2019
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Identified and contacted customers with overdue accounts to address payment status.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Debt Collector
FIRST SOURCE
MUMBAI
05.2017 - 10.2018
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Collected on delinquent accounts to reduce overdue balances.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
Education
MBA - International Business Management
D.Y PATIL UNIVERSITY
PUNE,INDIA 06.2022 - Current
High School Diploma -
ST AGNES HIGH SCHOOL
MUMBAI,INDIA 04.2001 -
Bachelor of Arts - PSYCHOLOGY & SOCIOLOGY
MUMBAI UNIVERSITY
MUMBAI,INDIA 01.2019 - 03.2022
Skills
Staff Management
Business planning
Search Engine Optimization
Good Telephone Etiquette
Strategic planning
Financial Management
Budgeting
Timeline
MBA - International Business Management
D.Y PATIL UNIVERSITY
06.2022 - Current
Certified Fitness Instructor
SELF EMPLOYED
12.2021 - Current
Bachelor of Arts - PSYCHOLOGY & SOCIOLOGY
MUMBAI UNIVERSITY
01.2019 - 03.2022
First Party Collector
RADIUS
12.2018 - 12.2019
Debt Collector
FIRST SOURCE
05.2017 - 10.2018
High School Diploma -
ST AGNES HIGH SCHOOL
04.2001 -