FARSANA MARIYAM KA
Customer Relations Officer
Thrissur
Summary
Public relations professional with proven track record in media relations, strategic communication, and brand management. Skilled in crafting compelling narratives, crisis management, and maintaining strong relationships with stakeholders. Strong emphasis on team collaboration and consistent achievement of results. Adaptable and reliable, with excellent verbal and written communication skills, and ability to thrive in dynamic environments.
Overview
6
6
years of professional experience
4041
4041
years of post-secondary education
5
5
Languages
Work History
Public Relations Officer
CISO MARINE WORLD
THRISSUR
01.2022 - Current
- Continually maintained and improved company's reputation and positive image by engaging with community members and addressing issues head-on.
- Drafted speeches for senior management at industry events or conferences.
- Created content for press releases, articles, newsletters and other marketing materials.
- Coordinated promotional activities with outside vendors such as event organizers, photographers, designers.
Travel Consultant
SHEZWAN TRAVELS PVLTD
THRISSUR
11.2019 - 01.2022
- Managed financial transactions related to travel bookings, including invoicing and payments.
- Developed personalized travel itineraries based on clients' preferences and budget.
- Provided support during pre-trip preparations such as visa applications.
- Searched and confirmed travel reservations for customers.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Verified accuracy of all documents related to customer's trip before issuing tickets.
Education
BBA - FINANCIAL ACCOUNTING
DEZONE CAMPUS
B. Sc - Chemistry
MOTHER ARTS & SCIENCE COLLAGE
XII - VHSE
X - SSLC
Skills
- Client relations and retention
- Passengers ground service
- Air Travel Consultant
- AMEDUS Software
- Airline Ticketing
- Basic knowledge in foundation
Personal Information
- Date of Birth: 11/25/96
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Public Relations Officer
CISO MARINE WORLD
01.2022 - Current
Travel Consultant
SHEZWAN TRAVELS PVLTD
11.2019 - 01.2022
XII - VHSE
X - SSLC
BBA - FINANCIAL ACCOUNTING
DEZONE CAMPUS
B. Sc - Chemistry
MOTHER ARTS & SCIENCE COLLAGE
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