Farzan Ansari
Customer Service Professional
Mumbai
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Travel industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Front Desk Customer Service Representative
Complete Solution
Mumbai
10.2020 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Concierge
International SOS, Aspire Lifestyles
Mumbai
06.2018 - 03.2020
- Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
- Addressed customer inquiries with timely and professional responses via phone And email.
- Scheduled and confirmed restaurant reservations for guests.
- Handled customer complaints to satisfy and retain guests.
- Made 20 Golf reservation across India on Daily basis For HNI Individuals.
Customer Service Professional
Sitel, Thomascook India PVT LTD
Mumbai
04.2016 - 05.2018
- Responded to customer calls and emails to answer questions about products and services.
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 40 customers each day.
Education
MBA - Hospitality And Recreation Marketing
Swami Vivekananda Subharti University
Meerut, India 05.2022 - Current
Bachelor of Commerce -
Swami Vivekanand Subharti University
Meerut , India 04.2019 - 06.2022
Skills
Multi-line phone talent
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The human brain is an incredible pattern-matching machine.
Jeff Bezos
Timeline
MBA - Hospitality And Recreation Marketing
Swami Vivekananda Subharti University
05.2022 - Current
Front Desk Customer Service Representative
Complete Solution
10.2020 - Current
Bachelor of Commerce -
Swami Vivekanand Subharti University
04.2019 - 06.2022
Concierge
International SOS, Aspire Lifestyles
06.2018 - 03.2020
Customer Service Professional
Sitel, Thomascook India PVT LTD
04.2016 - 05.2018
Similar Profiles
Saroj AdhikariSaroj Adhikari
PC Technician at GURU Complete SolutionPC Technician at GURU Complete Solution
FAEEZATUL FADILLAH BINTI DAHALANFAEEZATUL FADILLAH BINTI DAHALAN
LEGAL MANAGER at ONE COMPLETE SOLUTION (M) SDN BHDLEGAL MANAGER at ONE COMPLETE SOLUTION (M) SDN BHD
Ruvym KovalenkoRuvym Kovalenko
Warehouse Assistant/Parts Delivery Driver at REECE- Complete Security SolutionWarehouse Assistant/Parts Delivery Driver at REECE- Complete Security Solution