Hi, I’m
Farzana Kazi
Mumbai
Summary
Dynamic Deputy Manager with 9 years of proven experience in Service Business Operations and IT Projects, offering deep expertise in account reconciliation, vendor management, inventory control, and audit compliance. Adept in leveraging ERP systems (SAP), DSS, and Tableau to streamline operations and enhance data-driven decision-making. Known for a strong track record in leading special projects, driving process automation, and delivering measurable improvements across operational workflows. Seeking a challenging role as a Manager - Operations or Project Manager to contribute strategic insight and executional excellence in a growth-focused organization.
Overview
9
years of professional experience
3
Certifications
Work History
Reliance Retail LTD
Manager Operations Support
10.2018 - 06.2025
Job overview
- Oversaw day-to-day operations of Accounts Receivable (AR) and Accounts Payable (AP) departments, including billing, invoicing, and account reconciliation.
- Reviewed and approved customer invoices, credit memos, and adjustments, ensuring accuracy, completeness, and compliance with contractual terms and company policies.
- Streamlined billing operations by introducing automation rules for Invoicing, RTV, discounts, Invoice Cancellation and adjustments, significantly improving billing accuracy, turnaround time & Manpower cost.
- Monitored automated billing system performance, conducted root cause analysis on exceptions, and implemented corrective measures to maintain high billing accuracy and audit readiness.
- Managed SAP MM functions, including material master data maintenance, purchase requisitions, and goods receipt processes.
- Managed end-to-end store backend operations, including inventory control, procurement, vendor management, and logistics coordination to ensure optimal store performance and stock availability.
- Oversaw goods receiving, stock replenishment, and discrepancy resolution processes, ensuring alignment with company standards and timelines.
- Executed cost vs. income analysis to support P&L clarity and drive strategic financial planning.
- Conducted performance reviews of underperforming retail locations and executed corrective action plans to reduce losses and improve margins.
- Oversee the complete vendor lifecycle, including onboarding processes and final settlements(FNF).
- Led a team of 5+ professionals to successfully deliver operational and project goals.
- Managed and mentored a team, ensuring alignment with business objectives and performance standards.
- Implemented process improvements to streamline workflows and increase efficiency.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed daily operations to enhance retail performance and customer satisfaction.
Reliance Jio Infocomm Limited
Sr. Project Coordinator
09.2017 - 09.2018
Job overview
- Executed parts procurement processes by creating detailed purchase orders and requisitions with ERP software.
- Planning and issue of workorders or purchase order based on future action plan and development of projects.
- Prepare invoices and verify OPEX claims submitted by partners or vendors to ensure accuracy and compliance.
- Collaborate closely with project heads during new project acquisition phases, contributing to strategic planning and execution.
- Coordinated with finance teams to ensure timely processing of vendor payments, utilizing AP software tools for improved tracking and management.
- Utilized advanced reconciliation techniques to align vendor accounts with financial standards, mitigating risks of errors and malpractices.
CMS IT Services
Service Desk Engineer
03.2016 - 09.2017
Job overview
- Respond to user-reported issues through various channels (calls, tickets) and assign orders/incidents to the appropriate support teams while ensuring timely follow-up until closure.
- Engage with users to identify, analyze, and resolve issues by performing detailed problem recognition, log review, research, isolation, resolution, and follow-up.
- Deliver Level 1 technical support remotely for desktops and laptops, following standard operating procedures (SOPs) to ensure consistency and quality.
- Perform account management activities such as password resets, software installation and awareness to users new IT features.
- Identify and escalate complex issues to higher-level technical teams as per escalation protocols for advanced troubleshooting and resolution.
Education
Welingkar's Institute of ManagementMumbai
Master's from business operations management
University of MumbaiMumbai
Bachelors Degree from Commerce
Skills
Accounts AR/AP
Vendor management,Audit, project management
Certification
SIX Sigma Foundation, Reliance Retail University
Awards
CEO Excellence Awards, Reliance Retail LTD, 01/01/24, Awarded for process Automation & handling Spl project as additional responsibilities.
Timeline
Manager Operations Support
Reliance Retail LTD
10.2018 - 06.2025
Sr. Project Coordinator
Reliance Jio Infocomm Limited
09.2017 - 09.2018
Service Desk Engineer
CMS IT Services
03.2016 - 09.2017
Welingkar's Institute of Management
Master's from business operations management
01.2012
University of Mumbai
Bachelors Degree from Commerce
01.2009