Farzana KHAN
Thane.
Summary
Adept at fostering engaging customer relationships, I leveraged my customer service and engagement skills at Leads Connect to manage high call volumes efficiently. At Kalsekar Schools, I excelled in creating supportive educational environments, demonstrating my ability to communicate effectively and manage classroom behavior, enhancing academic growth.
Overview
10
10
years of professional experience
Work History
Telemarketer
Leads Connect
Thane
02.2021 - 03.2023
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
Teacher
Kalsekar Schools
Mumbai
01.2013 - 03.2016
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Education
High School Diploma -
Delhi University
Mumbai 03.2012
Skills
- Customer Service
- Email and Telephone Etiquette
- Customer Engagement
- Inbound and outbound calls
Languages
Hindi
Advanced (C1)
Marathi
Intermediate (B1)
Timeline
Telemarketer
Leads Connect
02.2021 - 03.2023
Teacher
Kalsekar Schools
01.2013 - 03.2016
High School Diploma -
Delhi University