Fathima Subu

• Performing basic passenger profiling, document checks and check-in and boarding procedures;
• Completing checks to ensure adequate airline standards are maintained;
• Managed over 600 plus passengers per day;
• Updating flight status and information about gate changes.
• Oversaw ticketing, gate and ramp services;
• Monitored security and maintained operational protocols;
• Guarantee compliance with relevant safety and security standards;
• Ensure punctuality and safety of all ongoing operations during check-in and boarding.
• Resolving customer problems and complaints.
• Functioning with 4 to 6 different airline and Departure Control systems per day.
• Mastery over diverse DCS (Departure Control System).
• Versed with numerous carriers for ground handling and check-in including Egypt Air/ Turkish Airlines/ Qatar Airways/ Air Arabia/ Pakistan International Airlines and various chartered flights.

• Dealt with difficult passengers effectively, using conflict management skills and immediately reporting incidents to Line Managers.
• Used multilingual expertise to improve communication skills resulting in positive customer feedback.
• Provide effective and timely passenger support.
• Answering queries on airport facilities.
• Channelling passengers to right counter/ departure gates/ immigration procedures.
• Assisting incoming passenger queries related to baggage and guiding them to their designated baggage collection point.
• Arranging porterage service and special assistance for required passengers.
• Managed over 300 customers per day.

Pursuing Masters Degree (Anticipated graduation date: December 2022)

COURSES

• Airline Cabin Crew and Commercial Services
• Airline Tourism and Hospitality Management
• Flight Handling and Ground Operations
• Aviation Security and Intelligence