Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Farzeen Rashid

Farzeen Rashid

Cloud & IT Service Delivery Lead
Dubai

Summary

Results-driven IT leader with expertise in cloud strategy, IT service delivery, and digital transformation. Experienced in leading cross-functional teams to align technology with business objectives, optimizing operations, and driving cost-effective solutions. Proven track record in fostering scalable growth and improving service delivery through process automation, financial governance, and stakeholder engagement.

Overview

12
12
years of professional experience
7
7
Certifications
4
4
Languages

Work History

Cloud and AI Solutions Lead

Accenture
09.2023 - Current
  • Led automation of handwritten document processing, improving IT efficiency by 97% and saving $100K annually.
  • Optimized IT operations with AI-driven workflows, using Agile/Scrum to boost team efficiency and accelerate cloud deployments by 25%.
  • Proposed Gen AI enhancements, securing stakeholder buy-in through executive presentations.
  • Ensured IT security compliance by implementing PII redaction and vulnerability remediation.
  • Facilitated AWS Snowball procurement, optimizing cost-effective data transfer and IT resource planning.
  • Automated reporting workflows with Microsoft Power BI, reducing manual effort by 60%.
  • Supported business continuity and disaster recovery by validating applications during firewall failover tests.

Cloud Operations Manager

Accenture
06.2022 - 10.2023
  • Executed cloud cost optimization, reducing AWS expenses by $700,000 annually through strategic resource allocation.
  • Managed cloud operations for 300 AWS accounts, onboarding 4,000 servers for scalability and efficiency.
  • Led financial governance with Finops integration, enhancing IT expenditure visibility and control.
  • Presented cloud spend estimates and optimization status to leadership, securing 95% approval for cost-saving proposals.
  • Optimized cloud resource scheduling, cutting unnecessary server uptime and saving $200,000 annually.
  • Managed two cross-functional teams, ensuring IT service compliance and reducing non-compliance incidents by 50%.
  • Oversaw IT documentation, including SOPs developed with teams to align with IT policy and compliance standards.

Cloud Operations Lead

Accenture
08.2021 - 05.2022
  • Enforced cloud governance by standardizing tagging policies, educating global teams on compliance best practices.
  • Defined and enforced cloud service configuration standards, maintaining 95% compliance and ensuring audit readiness.
  • Led Windows & Linux server onboarding, collaborating with platform, security, and network teams during cloud migration.
  • Automated cloud server validation, achieving 90% efficiency, reducing manual effort and accelerating service delivery.
  • Enabled cloud compliance for the China team through training, checklists, and validation reviews.

Virtualization Administrator

Accenture
08.2019 - 08.2021
  • Managed Citrix XenDesktop & XenApp support, ensuring 95%+ uptime and SLA compliance.
  • Resolved VMware VM performance and configuration issues, optimizing system stability and minimizing downtime.
  • Provided expert guidance on virtualization best practices, increasing customer satisfaction (CSAT).
  • Enhanced incident resolution workflows, boosting SLA compliance and improving response times.

Release Engineer

Accenture
03.2017 - 08.2019
  • Ensured successful release implementations by monitoring and troubleshooting Windows Server issues.
  • Managed change records, reducing release risks and improving stability.
  • Performed root cause analysis on failed deployments to identify areas of improvement and prevent future issues.

Technical Support Representative

Rackbrains Technologies
08.2014 - 08.2016
  • Delivered end-to-end IT and embedded systems consulting services to clients.
  • Designed and delivered embedded systems courseware, empowering students with hands-on robotics training.
  • Provided web application hosting and support for businesses.

Network Engineer

United Telecoms Ltd
05.2013 - 05.2014
  • Handled network routing and switching incidents, ensuring network stability.
  • Analyzed leased line link performance and utilized CA Spectrum to ensure network reliability.
  • Managed and configured Cisco Aironet wireless devices for wireless intranet connectivity.

Education

Bachelor of Science - Electronics And Communication Engineering

Calicut University
04.2001 -

Skills

Cloud & IT Service Delivery Management

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Certification

Google Project Management Foundations

Accomplishments

  • Accenture Celebrates Excellence Award (June 2024), Recognized for delivering value in high-growth strategic areas.
  • Leadership Essentials Award (Feb 2024):, Awarded for client-centric leadership in cloud solutions.
  • Best People Award (Aug 2023), Acknowledged for team leadership & executive reporting excellence.
  • Best People Award (Aug 2022), Recognized for leading the China Rehost server migration.
  • FY21 IS Advocate Certificate (June 2021), Recognized for driving effective Information Security practices.

Timeline

Google Project Management Foundations

01-2025

Green Software for Practitioners

01-2024

Cloud and AI Solutions Lead

Accenture
09.2023 - Current

ITIL 4 Foundation

03-2023

Cloud Operations Manager

Accenture
06.2022 - 10.2023

AWS Certified Solutions Architect

03-2022

Cloud Operations Lead

Accenture
08.2021 - 05.2022

AWS Cloud Practitioner

03-2021

Virtualization Administrator

Accenture
08.2019 - 08.2021

Release Engineer

Accenture
03.2017 - 08.2019

Cisco Certified Network Associate - Routing/Switching

08-2016

Microsoft Technology Associate

06-2016

Technical Support Representative

Rackbrains Technologies
08.2014 - 08.2016

Network Engineer

United Telecoms Ltd
05.2013 - 05.2014

Bachelor of Science - Electronics And Communication Engineering

Calicut University
04.2001 -

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Farzeen RashidCloud & IT Service Delivery Lead