Summary
Overview
Work History
Education
Skills
Interests
Timeline
Faslulla Chola Pottayil

Faslulla Chola Pottayil

Automotive Service Advisor
Malappuram,KL

Summary

Dynamic Automotive Service Advisor with proven sales expertise at Auto&panel Guru, adept at complaint resolution and staff training. Enhanced customer loyalty through effective follow-ups and upselling techniques, significantly boosting parts sales. Skilled in automotive diagnostics and repair planning, ensuring efficient service delivery and customer satisfaction.

Overview

3
3
years of professional experience
5
5
Languages

Work History

Automotive Service Advisor

Auto&panel Guru
07.2019 - 08.2022
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
  • Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
  • Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.

Mechanical Engineer(part time)

Propax pty ltd
Melbourne, Victoria
04.2019 - 08.2022
  • Coordinated with other departments such as procurement, logistics, and quality control to streamline interdepartmental communication and collaboration efforts effectively.
  • Improved product quality with the development of robust testing procedures and implementation of corrective actions.
  • Performed thorough risk assessments before executing projects, minimizing potential hazards or delays during implementation phases.
  • Developed engineering solutions for complex technical problems, enhancing overall system performance and reliability.

Education

Bachelor Of Engineering - Mechanical Engineering

Anna University , Chennai
10.2018

Skills

Complaint resolution

Interests

Badminton

Performance tuning

Timeline

Automotive Service Advisor - Auto&panel Guru
07.2019 - 08.2022
Mechanical Engineer(part time) - Propax pty ltd
04.2019 - 08.2022
Anna University - Bachelor Of Engineering, Mechanical Engineering
Faslulla Chola PottayilAutomotive Service Advisor