Badminton
Faslulla Chola Pottayil
Automotive Service Advisor
Malappuram,KL
Summary
Dynamic Automotive Service Advisor with proven sales expertise at Auto&panel Guru, adept at complaint resolution and staff training. Enhanced customer loyalty through effective follow-ups and upselling techniques, significantly boosting parts sales. Skilled in automotive diagnostics and repair planning, ensuring efficient service delivery and customer satisfaction.
Overview
3
3
years of professional experience
5
5
Languages
Work History
Automotive Service Advisor
Auto&panel Guru
07.2019 - 08.2022
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
Mechanical Engineer(part time)
Propax pty ltd
Melbourne, Victoria
04.2019 - 08.2022
- Coordinated with other departments such as procurement, logistics, and quality control to streamline interdepartmental communication and collaboration efforts effectively.
- Improved product quality with the development of robust testing procedures and implementation of corrective actions.
- Performed thorough risk assessments before executing projects, minimizing potential hazards or delays during implementation phases.
- Developed engineering solutions for complex technical problems, enhancing overall system performance and reliability.
Education
Bachelor Of Engineering - Mechanical Engineering
10.2018
Skills
Complaint resolution
Interests
Performance tuning
Timeline
Automotive Service Advisor - Auto&panel Guru
07.2019 - 08.2022
Mechanical Engineer(part time) - Propax pty ltd
04.2019 - 08.2022
Anna University - Bachelor Of Engineering, Mechanical Engineering
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