Fateh Ulla Shariff
Bangalore
Summary
- Results-driven technical professional with expertise in NetApp Storage, Enterprise Backup and Disaster Restore, VMware, and Hyper-V. Seeking a challenging role at Acronis. to provide innovative backup and recovery solutions, optimize business continuity, and minimize downtime. Dedicated to delivering results in fast-paced and collaborative environments, I am excited to contribute to Acronis vision and be part of a dynamic team that values excellence and innovation.
- Over 10 years of experience in Infrastructure Management with a focus on troubleshooting and performance monitoring of storage environment.
- Strong skills in identifying critical issues, providing recommendations to improve the infrastructure, and performing root cause analysis.
- Experience in providing support for Storage & Backup Environments with Azure, AWS Virtual Machines, and Acronis Storage.
- Strong expertise in managing Virtualization Environments using VMWare ESX 6.0, VMWare 6.5,6.7, Windows Server, Hyper-V, Networking, and infrastructure management.
- Excellent knowledge of Data Protection Solutions such as SnapMirror, Snapshot, SyncMirror, MetroCluster, and Data replication processes per Disaster Recovery Plan (DRP).
- Specialized in NAS Protocols (CIFS, NFS) and handling NetApp Asia Pacific region for all NetApp Products (FAS/AFF/Flexpod), Santricity.
- Strong experience in handling P1 (production down situations) with the correct approach to troubleshooting.
- A team player with strong analytical, technical, negotiation, and client relationship management skills.
Analytical Infrastructure Specialist enthusiastically seeking professional role to apply advanced knowledge of network analysis and systems maintenance demonstrated across many years of industry performance.
Innovative Tech Lead known for high productivity and efficient task completion. Specialize in software development, team management, and agile methodologies. Excel in leadership, problem-solving, and communication to drive projects to success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr Infrastructure Associate
Sutherland Global Services Ltd
Bangalore
01.2020 - Current
- Providing support for all NetApp products in the Asia Pacific region.
- Managing Storage Engineer for NetApp for Asia Pacific.
- Collaborated with cross-functional teams to define project requirements and specifications.
- Collaborated with other team members to troubleshoot complex issues and develop solutions.
- Developed and maintained technical documentation for software systems.
- Analyzed customer requirements to determine appropriate technology solutions.
- Performed root cause analysis for production incidents and identified permanent fixes.
- Combined root-level authentication and authorization technologies with ongoing system design to harden finished solutions.
- Configured and maintained storage solutions across multiple platforms.
- Implemented on-the-job training activities to cross-train employees on various tasks.
Provided Tier 1 and Tier 2 support for NetApp NAS in production customer environments.
Supported NFS and SMB/CIFS on FAS and AFF Series appliances.
Collaborated with cross-functional teams to resolve connectivity and DNS issues.
Documented SOPs and supported L1-level incident triage.
Performed network diagnostics, resolved data LIF issues, and ensured VLAN configuration.
Assisted customers in export/share access issues, validating ID mapping and Kerberos settings.
Worked on AutoSupport logs, identifying performance bottlenecks and hardware errors.
Handled storage failover scenarios and ensured smooth controller takeovers.
Trained new hires on ONTAP GUI basics, support protocols, and ticket handling standards.
Supported multiprotocol access issues involving mixed-mode security and NTFS/UNIX
permission mismatches.
Sr. Technical Analyst
Microland Ltd
Bangalore
12.2012 - 11.2019
- Provided comprehensive backup and recovery solutions for both physical and virtual environments, Windows and Linux servers, as well as multiple hypervisors.
- Managed data protection solutions with Acronis.
Education
BCA -
AIIS Degree College
PUC -
Stracey’s P.U College
10th Board -
J M E S High School
Skills
- Microsoft Windows Servers
- ESXi
- Microsoft Windows Hyper-v
- Storage Administration
- Backup Administration
- NAS administration
- SAN administration
- Server Migration
- Cloud Computing
- Virtualization
- Storage management
- Network troubleshooting
- Effective communication
- Root cause analysis
Certification
- Acronis Cyber Cloud Certified Backup Specialist
- AWS Certified Solutions Architect – Associate Level
- Abstream Certified Professional on Software Defined Data Center & Cloud Technology
Accomplishments
- Won Top Gun, CSAT Champion.
- Perseverance and Rising Star awards
- Rewarded with Star Microlander
Hobbies and Interests
- Riding Bikes
- Listening to music
Personal Information
Marital Status: Married
Languages
English
Advanced
C1
Hindi
Upper Intermediate
B2
Kannada
Beginner
A1
Recognition
SUTHERLAND GLOBAL SERVICES PVT LTD.
Best Technical Support Engineer | NetApp
Best performer Quality – Enterprise Microland
Timeline
Sr Infrastructure Associate
Sutherland Global Services Ltd
01.2020 - Current
Sr. Technical Analyst
Microland Ltd
12.2012 - 11.2019
BCA -
AIIS Degree College
PUC -
Stracey’s P.U College
10th Board -
J M E S High School