Fatehveer Chahal
Halifax
Summary
Aspiring pilot with a strong foundation in science and extensive experience in customer service and security operations. Recognized for reliability and leadership abilities, with proven problem-solving skills in challenging environments. Actively working towards a BSc in Aviation to fulfill a lifelong ambition.
Overview
6
6
years of professional experience
Work History
Scheduling Coordinator
Paladin Security
Halifax
01.2024 - Current
- Managed scheduling for Nova Scotia Paladin security team staff, maximizing coverage and operational effectiveness.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
- Provided support in resolving scheduling conflicts between employees.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
Customer Service Representative
Blue Ocean
Halifax
03.2022 - Current
- Enhanced customer satisfaction by resolving issues with friendly and knowledgeable service.
- Effectively addressed product and consumer complaints using strong communication skills.
- Maintained professionalism while de-escalating challenging situations.
- Fast-tracked customer complaints for swift resolution through proactive engagement.
- Delivered exceptional support to both new and returning customers by focusing on individual concerns.
- Escalated significant customer issues to supervisors for urgent rectification.
- Employed probing questions to identify service requirements and ensure accurate data entry.
- Provided accurate information about products and services to customers.
Site Coordinator
Genesis Security
Vancouver
09.2019 - 03.2022
- Oversaw development of comprehensive staffing schedule to fulfill client demands efficiently.
- Formulated employee rotation schedules for distinct zones within security perimeter of island.
- Reviewed staff availability and provided emergency coverage as needed to maintain service levels.
- Updated client and staff rosters regularly for precise operational management.
- Exploited scheduling software such as Celayix, Tracktik, Deputy, and WinTeam for optimal performance tracking.
- Processed daily adjustments in schedules to respond promptly to cancellations or openings.
- Ensured strict compliance with overtime regulations to manage labor costs effectively.
- Maintained vigilance over electronic faxes for efficient communication.
Security Officer
Genesis Security
Vancouver
09.2019 - 03.2022
- Monitored security at major events, including NHL games and TED Talks, ensuring safety protocols.
- Collaborated with police to address theft incidents and issued trespass warnings.
- Performed security patrols during community gatherings, enhancing overall safety measures.
- Compiled detailed reports on security breaches and incidents.
Education
Associate of Science - General Science
Douglas College
New Westminster, BC08.2021
High School Diploma -
B.G.S
Barnala, India05-2018
Skills
- Problem solving and analysis
- De-escalation techniques
- Staffing and scheduling
- Leadership and teamwork
Volunteer Experience
- Volunteer work for COVID-19 screening projects, Vancouver Coastal Health, 2020
- Crime Prevention Awareness Program, Easy Park, Vancouver, BC, 2020
Languages
Punjabi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
References
References available upon request.
Timeline
Scheduling Coordinator
Paladin Security
01.2024 - Current
Customer Service Representative
Blue Ocean
03.2022 - Current
Site Coordinator
Genesis Security
09.2019 - 03.2022
Security Officer
Genesis Security
09.2019 - 03.2022
Associate of Science - General Science
Douglas College
High School Diploma -
B.G.S
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