Fatema Khuzaima Nanderbarwala
Hyderabad
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Financial Advisor
MetLife
Dubai
03.2023 - 12.2023
- Ensured clients' needs were met with customized life, health, and disability coverage options
- Establishes productive working relationships with clients.
- Develops base for long-term sources of clients.
- Compiles lists of prospects.
- Scheduled fact-finding appointments to assess clients' needs and financial situations
- Calculates and quotes rates for both immediate coverage action and long-term strategy.
- Obtains underwriting approval by completing application for coverage.
- Completes coverage by delivering policy, planning future follow-up visits, and evaluations of needs.
Sales Officer
Mabeaat DSA of Standard Chartered Bank
Dubai
09.2021 - 09.2022
- Facilitated initial outreach to potential leads and existing clients.
- Cultivated new client leads through networking
- Effectively manage queries from leads and clients, ensuring accurate responses
- Conducted cost-benefit analysis to assess customer options
- Endorse targeted products as instructed by senior executives
- Strengthened enduring partnerships to increase long-term value
- Enhanced individual and team sales techniques
- Kept detailed records of all client interactions.
- Developed skills based on practical experience and managerial guidance
Digital Marketing Specialist
Media Mavericks
Dubai
11.2020 - 05.2021
- Extensive understanding of digital marketing strategies.
- Established extensive client records.
- Managed customer queries via diverse communication channels.
- Analyzed client needs to tailor services effectively.
- Maintaining satisfaction of existing customer accounts with company products and services.
- Established ongoing rapport with clients to boost repeat transactions.
- Consistently surpassing daily and monthly call volume targets.
- Conceptualizing innovative growth strategies via digital marketing.
- Provided comprehensive guidance on availing services
- Scheduled and led timely client interactions
- Advanced social media knowledge.
- Generating client quotations with precise details.
- Strengthened customer connections to maintain consistent service delivery.
- Ensured all client needs were addressed until final agreement was reached.
Customer Experience Champ
Onsitego - Electro Services Pvt. Ltd.
Mumbai
11.2018 - 01.2020
- Maintained accurate documentation reflecting all customer contact details from calls and emails.
- Verified and modified customer profile data regularly.
- Adhered to documented escalation procedures for issues needing third-party involvement.
- Streamlined call handling and ticket management by following established protocols.
- Ensured adherence to SLA requirements.
- Implement strategies to maintain positive customer experiences.
- Processing of orders and sending the plan certificates to the customers.
- Delivered solutions effectively until cases were resolved.
- Received customer appreciation upon ticket resolution.
- Managed escalation calls efficiently when necessary.
Client Analyst Operations
Arcserve
Hyderabad
07.2015 - 03.2017
- Handled product-related queries with thorough knowledge.
- Resolved issues related to product licensing steps.
- Proficient in providing support through multiple communication channels.
- Offer around-the-clock email-based technical assistance to clients across various time zones.
- Ensured SLA adherence consistently.
- Help with research and troubleshooting of tough tickets.
- Implemented strategic changes to streamline workflows.
- Resolved product-related issues efficiently and timely.
Education
Degree -
Loyola Academy Degree & P.G College
Secunderabad01.2015
Intermediate -
Narayana Junior College
Secunderabad01.2012
C.B.S.C -
St.Michael's High School
Secunderabad01.2010
Skills
- Computer Knowledge
- MS Office
- Microsoft Certified Solution
- Cisco Certified Network Associate
- Linux Administrator
Hobbies and Interests
- Fashion designing
- Arts & Craft
- Baking
- Cooking
- Sports
Personal Information
- Date of Birth: 01/07/94
- Nationality: Indian
- Marital Status: Married
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Gujarati
Proficient (C2)
C2
Timeline
Financial Advisor
MetLife
03.2023 - 12.2023
Sales Officer
Mabeaat DSA of Standard Chartered Bank
09.2021 - 09.2022
Digital Marketing Specialist
Media Mavericks
11.2020 - 05.2021
Customer Experience Champ
Onsitego - Electro Services Pvt. Ltd.
11.2018 - 01.2020
Client Analyst Operations
Arcserve
07.2015 - 03.2017
Degree -
Loyola Academy Degree & P.G College
Intermediate -
Narayana Junior College
C.B.S.C -
St.Michael's High School
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