Fathima Bhanu

Professional Summary:

• Worked as F&A Executive in CMA CGM Shared Center (India)Pvt. Ltd ,Chennai from Nov-2016 to May-2017
• Having 7 Months of experience as Account Receivables- cash application AR MAnagement.

Role:

Applying incoming payments to customer accounts, reconciling customer accounts, and investigating any discrepancies or unapplied payments. The role also involves maintaining up-to-date AR records, performing cash reconciliations, and assisting with month-end closing and reporting. As the Accounts Receivable Intern, will assist with the billing and collections process, ensuring that customer invoices are accurate, timely, and processed efficiently.

Accounts Receivable Management:

• Maintaining AR records: Keeping detailed and accurate records of customer balances and payments in the AR system.
• Coordination with internal teams: Working with collections, sales, and billing teams to resolve discrepancies and ensure accurate invoicing.
• Audit readiness: Ensuring that AR records are properly documented and maintained for audit purposes.

Responsibilities:

• Handling 600+ accounts.
• Preparing SOA and 90+ Buckets.
• Sending SOA on monthly and daily basis as per client request.
• Follow-ups sent on regular intervals and calling customer.
• Sending invoice copies and supporting document as per request.
• Resolve dispute and create disputes in SAP and update notes.
• Weekly reviews with clients.
• Client interaction in process improvement and sharing the process knowledge
• Involve in project documentation and acting as a backup team lead
• Sending month end reports to client, preparing MOM and sharing with team
• Reduced Customer complaints with simultaneous increase in A/R collected

F&A role in CMA CGM focuses on ensuring the accurate and timely processing of customer payments, maintaining accurate AR records, and supporting the company's overall financial health.

• Handling Classifieds Package taken customer & Posting ad's, Banners, Maintaining the package taken customer details
• Posting advertisement of Rental, Real Estate, PG, etc, categories in classifieds page.
• Replying customers by email, telephone conversation & clarify their issues & queries regarding packages, advertisement & responses.
• Posting ad's of Rental, Real Estate, PG, etc.
• Order confirmation done for the package taken customer
• Getting property details through phone
• Maintaining customer account details
• Making Retention calls
• Having weekly follow up of the customers accounts.

• Credit Card Account Settlement (Recovery Department)
• My role in the Recovery Department of SBI Credit Card Collection is to settle the Credit Card Holder's Account, calling up the customers and attempt to arrange payment.
• Resolve any disputes if they have regarding their account and obtain clear commitments on credit card debt resolution.
• Account Settlement ( Includes Use of Credit Cards, Taking Loans & Insurance)
• Dispute settlement
• Late stage collections, recovery of bad debt
• Recovery of bad debt aged up to eight years