Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

FATHIMA DIYA

TRAVEL CONSULTANT
Dubai,

Summary

Dynamic, customer-focused Travel Consultant with extensive experience in airline ticketing, reservations, and passenger services. Expertise in managing bookings, amendments, and disruptions across diverse channels ensures seamless travel experiences for clients. Proven ability to deliver exceptional customer service, foster strong client relationships, and convert inquiries into sales through effective communication and in-depth product knowledge. Thrives in fast-paced environments while consistently upholding accuracy, efficiency, and a commitment to service excellence.

Overview

2
2
years of professional experience
3
3
Certifications

Work History

Travel Consultant

Alhind Business Centre
04.2024 - 10.2025
  • Managed airline reservations, ticketing, visa processing, and travel documentation.
  • Handled high passenger volumes while maintaining accuracy and service quality.
  • Coordinated flights, accommodations, and ground services for smooth journeys.
  • Resolved customer complaints, scheduled changes, and urgent travel issues.
  • Exceeded customer service satisfaction standards by 50%, understanding and anticipating clients' expectations.

Travel & Tour Coordinator

Al Akbar Tours & Enterprises
06.2023 - 03.2024
  • Provided personalized travel solutions for individual and corporate clients.
  • Used GDS systems for fare comparison, reissues, and itinerary changes.
  • Maintained accurate records of bookings, payments, and other essential information using advanced software tools.
  • Trained new team members on company procedures and best practices for successful tour coordination.
  • Increased sales by 30%.

Education

Master Diploma - Master Diploma in Airline Airport Management

SPEEDWINGS AVIATION INSTITUTE
Kozhikode, India
06-2024

Bachelor of Arts - Bachelor of Travel Tourism And Hospitality

JDT ISLAM COLLEGE OF ARTS AND SCIENCE
Kozhikode, India
03-2023

Skills

GDS proficiency

Customer service excellence

Fare calculation & Itinerary Planning

Efficient passenger management

Disruptions Handling & Service Recovery

Collaborative communications skills

Certification

IATA DGR Cat 7.5 (Passenger Handling)

Timeline

Travel Consultant

Alhind Business Centre
04.2024 - 10.2025

Travel & Tour Coordinator

Al Akbar Tours & Enterprises
06.2023 - 03.2024

Bachelor of Arts - Bachelor of Travel Tourism And Hospitality

JDT ISLAM COLLEGE OF ARTS AND SCIENCE

Master Diploma - Master Diploma in Airline Airport Management

SPEEDWINGS AVIATION INSTITUTE
FATHIMA DIYATRAVEL CONSULTANT