FATHIMA H

§ Proofread PowerPoint / Word / Excel documents produced by Visual Aid Specialists against handwritten or electronic manuscripts sent by McKinsey consultants

§ Increased Quality, real-time assistance for the production teams in delivering high-quality presentations

§ This also involves comparing documents for uniformity, identify and correct language, typographical and grammatical errors and formatting inconsistencies by ensuring consistent application of Firm format and style on all pages on any given document

§ Reduce mistake rates and provide suggestions to the consultants wherever possible

§ Ensure consistency and plausibility of individual charts as well as whole documents

• · Main responsibility was to Handle the Team of 10-12 members and provide support in terms of Knowledge Transfer related to the Process and to deliver the Final output with all internal Quality Checks applied
• · Was handling “Production Support”, Cleansing of Data and Data Migration
• · Handling Escalations and Provide Telecom Domain Expertise & Support
• · Coaching and Mentoring of Team members
• · Ensure quality work and meet the SLA
• · Review the Daily status of the Tickets with the Clients
• · Responsible for the Final Delivery at the end of day
• · Involved in creating Job Aids related to the Process

• · Technical troubleshooting on calls for Bellsouth Dial up customers regarding installation and connectivity issues across all operating systems
• · Guiding the customer to setup the Internet connection
• · Troubleshoot technical glitches faced by the customers
• · Educating Customers on new products
• · Providing value added service to the customers above their expectations