fathima kaunain f
Asst Operation manager
Vellore
Summary
Dynamic Assistant Manager with three years of experience in optimizing operations, leading high-performing teams, and delivering outstanding customer service. Expertise in data analysis, market trend evaluation, and strategic development drives business growth and enhances productivity. Proven track record in addressing customer needs and complaints while implementing successful sales strategies. Committed to fostering a positive work environment and operational excellence, complemented by strong communication skills and proficiency in Microsoft Office, along with fluency in multiple languages. Holds a B.Com (CA) from the University of Madras.
Overview
5
5
years of professional experience
5
5
Languages
Work History
Assistant Manager
Credit fair
10.2021 - Current
- As an Assistant Manager at Credit fair, I am responsible for overseeing daily operations, managing a team, and ensuring excellent customer service. I also analyse data and market trends to develop strategies for business growth and improvement. My role involves collaborating with cross-functional teams to identify and address business challenges and opportunities.
- Coached and mentored employees to help them reach their full potential, resulting in increased productivity.
- Managing a team of 20 employees, setting goals and delegating tasks to ensure that deadlines were met.
- Handling escalations from partners and resolving issues.
- Have experience of working over Application and Disbursements of loans on categories of education, healthcare, Home decor & solar roof top.
- Have managed MSME, C&I, TRUST cases over Disbursals.
- Joined as Operation executive in Oct,2021
- Promoted As Senior operation executive in 2023.
- Promoted As Assistant Manager in 2024.
Telecaller
VVT solutions
01.2021 - 10.2021
- Greeted customers in a friendly and professional manner.
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in increase in sales.
- Recognized and responded to students’ individual needs and learning styles.
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
Education
B.com - CA
University of madras
05.2011
Skills
Proficient in managing multiple tasks
Timeline
Assistant Manager
Credit fair
10.2021 - Current
Telecaller
VVT solutions
01.2021 - 10.2021
B.com - CA
University of madras
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