Hi, I’m
FATHIMA S
Chennai
Summary
Dynamic department manager with expertise in retail management and customer engagement, previously at Pantaloons Store. Excelled in team leadership and relationship building, achieving sales goals and enhancing productivity. Proven adaptability and decision-making skills, driving operational success and staff development. Committed to delivering exceptional service and fostering long-term business growth.
Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals.
Overview
13
years of professional experience
Work History
Pantaloons Store
Department Manager
06.2019 - Current
Job overview
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
House Of Anita Dongre
Sales Executive
05.2018 - 06.2019
Job overview
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Stayed current on company offerings and industry trends.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
Allen Solly
Sales Executive
03.2015 - 04.2017
Job overview
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Achieved or exceeded company-defined sales quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
Equitas Small Finance Bank
Store In-charge
05.2013 - 02.2015
Job overview
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
Education
MOP Vaishnav CollegeChennai
Bachelor of Arts from Sociology
04-2013
Skills
- Training and development
- Team leadership
- Department leadership
- Customer engagement
- Work planning and organization
- Workforce planning
- Relationship building and management
- Emergency response
- Adaptability and flexibility
- Decision-making
- Retail management
- Operations management
- Customer service
- Scheduling
- Staff development
- Motivational leadership
Timeline
Department Manager
Pantaloons Store
06.2019 - Current
Sales Executive
House Of Anita Dongre
05.2018 - 06.2019
Sales Executive
Allen Solly
03.2015 - 04.2017
Store In-charge
Equitas Small Finance Bank
05.2013 - 02.2015
MOP Vaishnav College
Bachelor of Arts from Sociology