Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fathima Sayyed

Hyderabad

Summary

Motivated professional with a strong work ethic and adaptability. Proven ability to master new skills quickly and work effectively without supervision. Exceptional interpersonal and communication skills enhance team collaboration and support organizational objectives.

Overview

17
17
years of professional experience

Work History

Manager of Business Development and Sales

Manzoor Khan Makeup & Hair Academy (Work From Home)
Mumbai
02.2025 - Current
  • Identified potential customers and established new accounts to drive revenue growth.
  • Supervised sales teams, providing effective guidance on deal-closing techniques.
  • Maintained accurate databases to enhance sales operations and reporting.
  • Prepared detailed sales performance reports for founder's review.
  • Engaged with existing customers through phone calls and messaging platforms.
  • Coordinated product collaborations with brands such as Forever 52 and Shopaarel.
  • Managed travel logistics for candidates attending international masterclasses in collaboration with travel agency.

Lead - Recruitment Operations & Key Accounts

Comett Staffing Solutions Pvt Ltd (Work From Home)
Bengaluru
07.2022 - 05.2024
  • Oversaw team of 50 recruiters and 5 team leads for effective operations.
  • Directed internal hiring and training initiatives for recruiters.
  • Monitored attendance and performance metrics for team members.
  • Compiled daily and weekly reports to track recruiting progress.
  • Assigned duties to team members based on individual strengths.
  • Participated in all client meetings, both virtual and in-person.
  • Managed full life cycle recruitment process across India for diverse roles.
  • Sourced and screened candidates from various job portals, ensuring alignment with client requirements.

Trainer

GMR
Hyderabad
03.2023 - 03.2023
  • Workshop size 35 participants from GMR.
  • Recommended changes or improvements in existing training processes as needed.
  • Created multimedia presentations with PowerPoint and video conferencing tools.
  • Maintained up-to-date knowledge of industry trends and best practices.
  • Adapted teaching methods according to the needs of individual learners or groups.

Assistant Manager - Recruitment & BD

4Sidez Human Resource Experts (Work From Home)
Mumbai
04.2020 - 05.2022
  • Managed full life cycle recruitment process for candidates across India.
  • Oversaw a team of 12 members, assigning duties based on urgency.
  • Sourced profiles from job portals like Monster, Naukri, Shine, and LinkedIn.
  • Screened and shortlisted candidates according to client requirements.
  • Executed contract, contract-to-hire, and permanent staffing strategies.
  • Conducted technical phone screenings, assessments, salary negotiations, and position closures.
  • Maintained strong candidate relationships to encourage referrals and ensure onboarding success.
  • Developed and organized resume database as pipeline for future recruitment needs.

Cabin Crew Member

Spicejet Ltd
Hyderabad
03.2017 - 01.2022
  • Resolved passenger inquiries and delivered effective solutions during flights.
  • Verified aircraft and passenger compliance with regulations and safety guidelines.
  • Oversaw maintenance of equipment, coordinating necessary services.
  • Enforced lost and found procedures for items left by travelers.
  • Delivered onboard services within airline policies and protocols.
  • Achieved sales targets consistently.
  • Maintained order when addressing unruly passengers while upholding professionalism.
  • Provided leadership in responding to various onboard emergency situations.

Event Promoter

Brand Mela
Mumbai
01.2015 - 03.2017
  • Welcomed event participants to create an engaging atmosphere.
  • Converted walk-ins into sales, consistently achieving targets.
  • Developed brand and product awareness through strategic promotions.
  • Generated daily sales reports to track performance metrics.
  • Collaborated with various brands including Sony India, Ponds, ITC, and HDFC at exhibitions and events.

Verification Officer

Axiom BPM Services Pvt Ltd
Mumbai
08.2014 - 01.2015
  • Conducted training for new batches on process implementation.
  • Created scripts to guide team members in following procedures.
  • Managed Mumbai branch operations during Project Manager's absence.
  • Provided support to agents struggling to meet targets, enhancing motivation.
  • Achieved daily sales targets consistently.
  • Reported sales performance directly to director in Ahmedabad.
  • Compiled sales reports and monitored team attendance.

Manager BD & Recruiting Specialist

IPlace Manpower
Mumbai
03.2013 - 08.2014
  • Generated database for vendor empanelment to enhance recruitment process.
  • Conducted cold calls, successfully converting inquiries into business opportunities.
  • Coordinated client interactions via email and in-person meetings to ensure effective communication.
  • Prepared daily and weekly reports to track progress and performance metrics.
  • Screened CVs to identify suitable candidates for various positions.
  • Managed job portals including Monster, Naukri, Shine, and LinkedIn to source talent.
  • Handled administrative tasks to support efficient office operations.
  • Confirmed interviews and conducted candidate assessments to streamline hiring process.

Client Partner

Franklin Covey (INDIA) Training & Consulting
Mumbai
04.2012 - 03.2013
  • Generated database to enhance client outreach and engagement.
  • Converted cold calls into business opportunities through effective communication.
  • Coordinated client interactions via email and in-person as needed.
  • Prepared daily and weekly reports to track performance metrics.
  • Conducted thorough planning sessions on a daily and weekly basis.
  • Delivered presentations to senior executives, including Directors and Vice Presidents.
  • Managed venue logistics, ensuring optimal setup for events.
  • Oversaw training room operations, accommodating guests in absence of trainer.

Sr. Customer Care (Case Manager)

Barclays Mortgage Intelenet Global Services Pvt Ltd
Mumbai
07.2011 - 03.2012
  • Utilized critical thinking to analyze problems, assess solutions, and make informed decisions.
  • Ensured accurate and efficient execution of daily responsibilities.
  • Served as Case Manager for Barclays services in the U.K.
  • Verified critical documents, including Certificate of Title and Income Statement.
  • Engaged with solicitors, brokers, and customers regarding mortgage processes.
  • Authorized fund sanctions up to €500,000, demonstrating significant responsibility.
  • Conducted inbound and outbound calls related to case management.

Customer Care Executive

IBM Daksh Business Process Pvt Ltd
Mumbai
12.2009 - 07.2011
  • Resolved customer issues through effective follow-up and problem-solving methods.
  • Managed banking, technical support, loans, and mortgage calls across three departments simultaneously.
  • Handled inquiries regarding account balances, checkbook issuance, and debit cards.
  • Executed stop payments on checks and blocked debit cards upon request.
  • Processed telephone payments for mortgages, loans, and lines of credit.
  • Conducted investigations into fraudulent activities to ensure security.
  • Confirmed currency availability and placed orders as needed.
  • Checked status of loan applications and facilitated branch transfers when appropriate.

Event Promoter

Jazz Events & Promos (Sony India Pvt Ltd)
Mumbai
09.2009 - 12.2009
  • Promoted X-Series laptops as Brand Ambassador, generating substantial client interest.
  • Converted walk-in clients into business opportunities, achieving sales of over 80 laptops in one month.
  • Facilitated daily updates to management regarding business performance and client interactions.
  • Engaged with clients effectively to enhance product awareness and drive sales growth.

Customer Dialog Executive

Magus Customer Dialog Pvt Ltd
Mumbai
03.2008 - 08.2009
  • Managed inbound calls for TIMESINFOLINE, a 24-hour helpline for Times of India.
  • Assisted callers by providing accurate information across various categories.
  • Converted inquiries into sales, enhancing overall revenue generation.
  • Collected data from diverse sources to support business leads.
  • Applied new skills to daily tasks, resulting in improved efficiency and productivity.

Education

High School Diploma -

A.J Mhatre College Of Commerce
Mumbai
03.2008

Skills

  • Team leadership and management
  • Talent acquisition and recruitment
  • Client retention strategies
  • Goal-oriented performance
  • Candidate evaluation and screening
  • Employee training and development
  • Client relationship management
  • Performance evaluation
  • Customer engagement techniques
  • Problem-solving skills
  • Time management expertise
  • Operations oversight
  • Resource allocation strategies
  • Reporting and analytics management
  • Contract negotiation
  • Sales strategy
  • Customer engagement
  • Problem solving
  • Effective communication

Languages

English

Hindi

Urdu

Timeline

Manager of Business Development and Sales

Manzoor Khan Makeup & Hair Academy (Work From Home)
02.2025 - Current

Trainer

GMR
03.2023 - 03.2023

Lead - Recruitment Operations & Key Accounts

Comett Staffing Solutions Pvt Ltd (Work From Home)
07.2022 - 05.2024

Assistant Manager - Recruitment & BD

4Sidez Human Resource Experts (Work From Home)
04.2020 - 05.2022

Cabin Crew Member

Spicejet Ltd
03.2017 - 01.2022

Event Promoter

Brand Mela
01.2015 - 03.2017

Verification Officer

Axiom BPM Services Pvt Ltd
08.2014 - 01.2015

Manager BD & Recruiting Specialist

IPlace Manpower
03.2013 - 08.2014

Client Partner

Franklin Covey (INDIA) Training & Consulting
04.2012 - 03.2013

Sr. Customer Care (Case Manager)

Barclays Mortgage Intelenet Global Services Pvt Ltd
07.2011 - 03.2012

Customer Care Executive

IBM Daksh Business Process Pvt Ltd
12.2009 - 07.2011

Event Promoter

Jazz Events & Promos (Sony India Pvt Ltd)
09.2009 - 12.2009

Customer Dialog Executive

Magus Customer Dialog Pvt Ltd
03.2008 - 08.2009

High School Diploma -

A.J Mhatre College Of Commerce

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Fathima Sayyed