Master of Business Administration - Technology Management
Anna University
Chennai01-2009
Fathima Shehna M
+919562410055
Education
Bachelor of Technology - Information Technology
St. Xavier's Catholic College of Engineering,
Chunkankadai Nagercoil, Kanyakumari District01-2005
Skills
- Continuous Process Improvement
- Team and resource skill set management
- Quality Management System Orchestration
- Manual and Automation Testing
- IT infrastructure management
- Efficient and Effective communication
- Software Sales Management
- Team building and restructuring
- Team upskilling and mentoring
- Software Security
- Problem solver
- Simplify complex processes, systems, and methodologies
Professional Summary
- Transformational IT Leader with 20+ Years of Diverse Experience
- 14+ years of comprehensive and specialized experience in testing and Quality Assurance projects, methods, and techniques.
- 10+ years of experience in team management in software and IT enabled services across the US, UK, ASIAPAC clients.
Accomplishments
- Verizon (2007) Was the POC for Quality Management Circle as part of CMM Level 5 certification process of the firm
- Verizon (2007) Received on-the fly awards and invitation to onsite for recognition of my contributions to uncovering legacy product issues.
- Quest Global (2016-2023) Have Consistently delivered exceptional results, earning a perfect 10/10 rating in the CSAT survey every year since 2016. Additionally, I was honored with the Customer Appreciation Awards (3 times) for demonstrating exceptional leadership in Quality Assurance, driving excellence in projects such as Pegasus (GE Healthcare), DCFR (Baker Hughes), Fairprice, and Dollar Tree Warehouse Management System Automation (Dematic)."
Work Experience
- Consultant Delivery Manager, ECSFin Pvt. Ltd. (April 2026 - Present)
- Test Manager, Inspired Entertainment Pvt. Ltd., Cochin (June 2025 - March 2026)
- Digital Transformation Consultant, Epixel Software Solutions Pvt. Ltd, Cochin (Nov 2023 - August 2024)
- Quality Assurance Lead, Quest Global, Derby UK, (Feb 2022 - October 2023)
- Senior Lead Engineer (QA) Quest Global Engineering Services Pvt. Ltd (July 2014 - Feb 2022)
- Managing Director & Operations Manager New Sunrise Shipping and Logistics LLC Dubai, UAE (January 2012 - March 2014)
- Senior Test Engineer, CSS Corp Pvt. Ltd. (Movate Technology) Chennai (October 2011 - November 2012)
- Senior QA Consultant, CashEdge India Pvt. Ltd., Chennai) May 2011 - September 2011
- Quality Analyst Consultant, Unlimited Innovations Pvt. Ltd., Chennai, (May 2010- March 2011)
- IT Administrator Arabian Automobile Association, Dubai, UAE (July 2009 - October 2009)
- Technology Defect Manager, Du Telecom UAE (July - December 2008)
- Analyst, Verizon Data Services India Pvt. Ltd. (June 2005 - May 2008)
Software Tools and Technologies Experience
- Test Management Test Management Expertise
Extensive experience in test planning, documentation, and execution with strict adherence to IEEE standards and ISO 9001 quality practices. Up to date with the ISTQB syllabus and have successfully trained junior engineers to prepare for ISTQB certification. - Test Methodologies: End to End Testing (For Waterfall SDLC), V&V testing (Waterfall SDLC), API Testing, Database Testing, Front End Automation, Acceptance Testing (Agile development), Incremental/Integrated testing, XML testing, Batch Files testing, Web & Client based applications, Voice portal testing, Simulated Environments Testing
- Defect Management: QA involvement in debugging, Code review phases, Review Unit Test Results, Test Driven Development (TDD) approach, Root Cause Analysis, Minimize risk of defects (Quality Control), Impacts Assessment, Failure Modes Effective Analysis, Technical Debts Management (Agile), Server Error Logs Monitoring for Web Services
- Databases: Microsoft SQL, Foxpro, Couchbase, Cassandra, Sybase, Custom Database using C programming in Linux environment, Oracle (Familiar with Databases concepts, SQL Queries, SQL Scripts, Stored Procedures, Relational and Nonrelational database handling)
- Test Management Tools: Test Rail, Microsoft Test Manager, Jira, Redmine, HP ALM tool, Bugzilla
- Test Resources Management: Standardised templates for Testing Project plan in alignment with Project Release Cycles, Cost Estimations, Task allocation, Resource Allocation
- Automation Tools: Auto IT, FitNesse, Cucumber, Selenium TestNG, Postman, QTP (9.2), Performance testing tools (Jmeter)
- Programming, Debugging & Scripting Languages: Core Java essentials, Javascript for Selenium, Typescript, VB Scripts for QTP, C, Python
- Operating Systems: Windows & Linux
Domains
- Telecommunications (Verizon, Du)
- Automobile Infotainment (MELCO)
- Investment and Portfolio Management (TCW, FiServe)
- Banking & FinTech (Greendot Corp, ECS Fin)
- E-Commerce (Estee Lauder)
- CRM (Dematic)
- Logistics Operations (Dematic)
- Warehouse Management (Dematic)
- Oil Drilling Services (BakerHughes)
- HealthCare (GE)
- Automobile Insurance (Arabian Automobiles)
Timeline
Master of Business Administration - Technology Management
Anna University
Bachelor of Technology - Information Technology
St. Xavier's Catholic College of Engineering,