Fatima Altom
Indianapolis
Summary
Results-driven skill set in customer service, communication, and operational coordination. Proven strengths in scheduling, project support, conflict resolution, and high-pressure environments. Proficient in Microsoft Office, Google Workspace, and data tracking.
Overview
8
8
years of professional experience
1
1
Certification
Work History
EXECUTIVE ADVISOR
club espirt
Indianapolis
10.2025 - 12.2025
- Analyzed customer feedback to identify opportunities for improvements in products and services.
- Cultivated strong partnerships with key decision makers to ensure successful project outcomes.
- Developed and implemented innovative strategies for organizational change initiatives.
- Collaborated with senior leaders to create long-term plans for growth and development.
- Exercised excellent communication and interpersonal skills to build relationships with internal and external stakeholders.
- Exceeded client expectations through exceptional service and personalized attention.
- Prepared personnel forecast to project employment needs.
ELEMENTARY TEACHER
MTI School
Indianapolis
12.2024 - 12.2025
- Delivered science and social studies lessons to multilingual elementary students.
- Adapted content and language to ensure comprehension for English language learners.
- Maintained classroom order, prepared lesson materials, and communicated with parents.
- Adapted instructional materials based on student abilities, interests, and learning styles.
- Fostered critical thinking, collaboration, and student leadership through hands-on and group activities.
- Created an inclusive classroom environment that valued diversity among students.
- Assessed student understanding of material through exams, assessments, and informal conversations.
- Fostered a collaborative culture within the classroom that encouraged teamwork.
- Applied behavior management strategies to maintain a safe and productive learning environment.
- Developed lesson plans and utilized instructional materials to provide individualized and small and large group instruction.
- Provided individualized instruction to help struggling students.
- Monitored and analyzed class performance to determine mastery of taught content.
- Integrated STEM concepts into daily lessons to promote science literacy.
- Communicated regularly with families about their child's academic progress through conferences or emails.
- Utilized technology to enhance teaching methods and create engaging learning experiences.
- Implemented educational technologies to boost student achievement and motivation.
- Organized and facilitated educational field trips.
- Encouraged students to explore new concepts and interests in the classroom.
- Participated in professional development courses relevant to elementary education.
- Met with parents and guardians to discuss children's progress and determine priorities for children and resource needs.
- Coordinated with other teachers to plan lessons and coordinate classroom activities.
- Collaborated with administrators to develop school policies and procedures related to curriculum development.
- Attended professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.
GROUND SECURE COORDINATOR
airport
Indianapolis
07.2025 - 10.2025
- Coordinated training sessions for new employees on relevant topics such as safety protocols or company policies.
- Communicated effectively with internal staff members as well as external vendors to resolve issues quickly and efficiently.
- Worked with supervisors or project managers to develop schedules, monitor deadlines and coordinate resources.
- Handled administrative tasks for team members, helping projects run smoothly.
- Implemented and enforced corporate and departmental policies and service standards.
KIDS ACTIVITY COACH
Kido Kinetics
Bellevue
08.2024 - 11.2024
- Led high-energy sports and wellness sessions for children aged 3-12.
- Maintained a safe, inclusive environment and adapted instruction by age group.
- Built trust with parents and maintained strong engagement in mobile event settings.
- Created and implemented new drills to increase team performance.
- Organized and conduct practice sessions.
- Contact parents of players to provide information and answer questions.
- Served as organizer, leader, instructor and referee for outdoor and indoor volleyball, football and soccer games.
CUSTOMER SERVICE REPRESENTATIVE
Ross Dress for Less
Redmond
07.2024 - 10.2024
- Managed high-traffic customer flow in a busy retail setting.
- Resolved complaints, processed transactions, and maintained a clean shopping environment.
- Uphold store policies while promoting a positive customer experience.
EVENT ASSISTANT
MUHSEN
Redmond
03.2024 - 10.2024
- Collaborated with a team to support inclusive programs for children and youth with autism and special needs.
- Facilitated indoor and outdoor activities tailored to diverse abilities and developmental needs.
- Helped implement structured schedules that included lessons, sensory play, and social engagement.
- Ensured participant safety while practicing compassionate, respectful, and individualized interaction.
- Supported volunteers and contributed to a positive, inclusive environment during high-attendance events.
- Provided exceptional customer service by responding promptly to inquiries from clients regarding their events.
COACH
Muhseen
Seattle
04.2024 - 08.2024
- Developed personalized training programs for diverse client needs.
- Led group sessions to enhance team dynamics and performance.
- Created engaging content for coaching materials and resources.
- Evaluated client progress through assessments and feedback sessions.
ADAPTIVE PROGRAMS COORDINATOR
Muhseen
Seattle
03.2024 - 08.2024
- Communicated effectively with internal staff members as well as external vendors to resolve issues quickly and efficiently.
- Worked with supervisors or project managers to develop schedules, monitor deadlines and coordinate resources.
- Used computer software and systems to enter data and review and draft documents.
- Handled administrative tasks for team members, helping projects run smoothly.
- Supported planning and execution of inclusive programs and events for children with disabilities.
- Coordinated activity schedules, materials, and volunteer support during events.
- Assisted coaches in delivering adaptive activities in a safe, structured environment.
- Ensured clear communication between organizers, volunteers, and families.
SECURITY GUARD SUPERVISOR
Secure Company
Cairo
01.2023 - 12.2023
- Monitored entry points and patrolled commercial properties to ensure safety compliance.
- Reported incidents promptly and completed detailed security documentation.
- Assisted visitors and staff with inquiries while maintaining professional conduct.
- Assisted management in developing comprehensive security plans for special events or high-profile visits.
- Ensured compliance with local laws regarding fire prevention codes, health regulations, and public safety standards.
SCIENCE & MATH TEACHER
Almanal School
01.2021 - 12.2022
- Taught core science and math concepts to elementary students.
- Developed lesson plans aligned with student needs and academic goals.
- Encouraged participation through interactive activities and simplified instruction.
INSURANCE & CLAIMS COORDINATOR
Alshifa Hospital
01.2018 - 01.2021
- Processed patient claims and coordinated with insurance providers and hospital departments.
- Explained policies and procedures to patients in both Arabic and English.
- Maintained organized documentation under time-sensitive conditions.
- Assisted customers in completing applications and other required paperwork for insurance policies.
- Identified areas of improvement within the organization's operations based on feedback from customers.
- Performed extensive research on competitors' pricing structures and product offerings.
- Maintained accurate records of all claim activities through organized filing systems utilizing both electronic databases and hard-copy files.
- Developed and maintained relationships with clients to ensure quality customer service.
- Identified opportunities for process improvements that would help reduce costs associated with managing claims operations.
- Monitored progress on open claims regularly; followed up with appropriate parties if necessary.
- Provided guidance and training to new employees regarding procedures related to processing insurance claims.
- Processed and managed incoming claims in a timely manner, ensuring accuracy of information and compliance with applicable regulations.
- Evaluated facts surrounding each claim to determine best course of action based on company policies and procedures and state regulations.
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
- Coordinated office workflow to maximize productivity and labor resources.
Education
DIPLOMA - BIOMEDICAL ENGINEERING
University of Science and Engineering
HIGH SCHOOL DIPLOMA -
St. George High School
Skills
- Customer Service & Client Relationship Management
- Clear Verbal & Written Communication
- Conflict Resolution & Problem-Solving
- Time Management & Task Prioritization
- Adaptability in Fast-Paced Environments
- Scheduling & Calendar Management
- Event Logistics & On-Site Coordination
- Team Collaboration & Workflow Support
- Project Coordination & Task Tracking
- Sales Support & Product Knowledge
- POS Systems & Transaction Handling
- Client Engagement & Relationship Building
- Microsoft Office (Excel, Word, PowerPoint)
- Google Workspace (Docs, Sheets, Drive)
- Mobile Scheduling & Workforce Apps
- Data Tracking & Basic Reporting (Excel-based)
Certification
Cisco Certified Network Associate (CCNA), 2026 Soon
Valid Drivers License
True
Languages
Arabic, Advanced
Volunteer Experience
- COACH, Muhseen, Seattle, WA, 04/01/24, 08/31/24
- ADAPTIVE PROGRAMS COORDINATOR, Muhseen, Seattle, WA, 03/01/24, 08/31/24, Communicated effectively with internal staff members as well as external vendors to resolve issues quickly and efficiently., Worked with supervisors or project managers to develop schedules, monitor deadlines and coordinate resources., Used computer software and systems to enter data and review and draft documents., Handled administrative tasks for team members, helping projects run smoothly., Supported planning and execution of inclusive programs and events for children with disabilities., Coordinated activity schedules, materials, and volunteer support during events., Assisted coaches in delivering adaptive activities in a safe, structured environment., Ensured clear communication between organizers, volunteers, and families.
References
References available upon request
Willing To Travel
True
Personal Information
Authorized To Work: U.S.
Timeline
EXECUTIVE ADVISOR
club espirt
10.2025 - 12.2025
GROUND SECURE COORDINATOR
airport
07.2025 - 10.2025
ELEMENTARY TEACHER
MTI School
12.2024 - 12.2025
KIDS ACTIVITY COACH
Kido Kinetics
08.2024 - 11.2024
CUSTOMER SERVICE REPRESENTATIVE
Ross Dress for Less
07.2024 - 10.2024
COACH
Muhseen
04.2024 - 08.2024
EVENT ASSISTANT
MUHSEN
03.2024 - 10.2024
ADAPTIVE PROGRAMS COORDINATOR
Muhseen
03.2024 - 08.2024
SECURITY GUARD SUPERVISOR
Secure Company
01.2023 - 12.2023
SCIENCE & MATH TEACHER
Almanal School
01.2021 - 12.2022
INSURANCE & CLAIMS COORDINATOR
Alshifa Hospital
01.2018 - 01.2021
DIPLOMA - BIOMEDICAL ENGINEERING
University of Science and Engineering
HIGH SCHOOL DIPLOMA -
St. George High School