Fatima Khan
Porvorim
Summary
1) Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
2) To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills.
3) Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
4) Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Sales and Customer Service Executive
BeenCity
Panjim
02.2023 - 08.2023
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Described product and service details to customers to provide information on benefits.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
Merchandise Associate
Como Designers Collective
Porvorim
03.2022 - 04.2022
- Answered customer questions regarding store merchandise, department information, and pricing.
- Updated pricing and signage to complete product displays and educate customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Customer Support Associate
Teleperformance
Mumbai
07.2021 - 12.2021
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Secondary - 10th Std
Sharda Mandir School
Panjim 06.2018 - 05.2019
Bachelor Of Administrative Studies -
Saraswat Vidyalaya’s Sridora Caculo College, Goa
Mapusa 07.2019 - 05.2022
Higher Secondary - Commerce
Saraswat Vidyalaya’s Sridora Caculo College
Mapusa 06.2018 - 05.2019
Skills
Relationship building
Certification
TedX Volunteer
Timeline
Sales and Customer Service Executive
BeenCity
02.2023 - 08.2023
Merchandise Associate
Como Designers Collective
03.2022 - 04.2022
Customer Support Associate
Teleperformance
07.2021 - 12.2021
TedX Volunteer
03-2020
Bachelor Of Administrative Studies -
Saraswat Vidyalaya’s Sridora Caculo College, Goa
07.2019 - 05.2022
Secondary - 10th Std
Sharda Mandir School
06.2018 - 05.2019
Higher Secondary - Commerce
Saraswat Vidyalaya’s Sridora Caculo College
06.2018 - 05.2019
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